Hellopeter
Share Your Experience
TM
Tebogo M

1 reviews | Active since Oct 2019

24 May 2021, 15:57

Mondo

such a ridiculous customer service instead of sympathizing with a client Wandlie from the D-link department decides to makes snark comments on the side and argue with a client. His approach towards the end was disgusting honestly I'm really disappointed

0
Replies (4)
Mondo
Mondo's reply24 May 2021, 16:28
Official
Hi Tebogo,
 
Thank you for taking the time to write to us. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO120752
 
Regards, 
 
The Mondo Team
Mondo
Mondo's reply27 May 2021, 10:22
Official
Hi Tebogo,
 
Feedback has been provided by Kim. 

We would like to sincerely apologize for the manner in which you were spoken to.

We are making arrangements to compensate you for the inconvenience caused.

Your query is resolved and will be closed.

Should you have any further queries please call or email us.
 
Regards, 
 
The Mondo Team
TM
Tebogo M's update01 Jun 2021, 11:25
Reviewer Update
Thank you for your stellar response from the Mondo team, honestly Kim deserves a huge bonus she truly knows what customer service is and how to put herself in a clients shoes. Thank you so much Kim you truly great :) at your job.
Mondo
Mondo's reply01 Jun 2021, 11:32
Official
Hi Tebogo,
 
Thank you for those lovely words on the service you received from Kim!
 
Regards, 
 
The Mondo Team