JC
Jan C
1 reviews | Active since May 2018
24 Oct 2023, 10:30
MONDO *****
On 27 sept i got migrated by mondo via someone who hacked my mtn account to a data contract so that he can use my data. I am still waiting for mondo to fix my vontract to what it was before. I opened a ***** investigation with mtn and they found that mondo migrated my acount via a Kevin Swarts. Mtn blocked this person from my contract but it seems like mondo don't want to change my contract back. It makes me wonder what is mondo's real share in this whole ****. Please be aware of mondo.
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Replies (2)
Mondo's replyOfficial
24 Oct 2023, 11:15 Hi Jan,
Thank you for taking the time to write to us about your migration query.
We sincerely apologize for the level of service you have received.
An investigation has been logged and the sales call will be listened to. You will be contacted once the investigation feedback is available.
Your Case Number is: RCO446285.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your migration query.
We sincerely apologize for the level of service you have received.
An investigation has been logged and the sales call will be listened to. You will be contacted once the investigation feedback is available.
Your Case Number is: RCO446285.
Regards,
The Mondo Team
Mondo's reply24 Oct 2023, 11:15
Official
Hi Jan,
Thank you for taking the time to write to us about your migration query.
We sincerely apologize for the level of service you have received.
An investigation has been logged and the sales call will be listened to. You will be contacted once the investigation feedback is available.
Your Case Number is: RCO446285.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your migration query.
We sincerely apologize for the level of service you have received.
An investigation has been logged and the sales call will be listened to. You will be contacted once the investigation feedback is available.
Your Case Number is: RCO446285.
Regards,
The Mondo Team
JC
Jan C's updateReviewer Update
17 Nov 2023, 11:08From 24 Oct untill now mondo never called me back to reverse the migration on my account. This just proof to me that somebody in the ranks of Mondo are involved in this ***** on accounts. Mtn ***** department found that another person shared my line and did the migration via Mondo. Yet they still refuse to change my contract back to what it was.
JC
Jan C's update17 Nov 2023, 11:08
Reviewer Update
From 24 Oct untill now mondo never called me back to reverse the migration on my account. This just proof to me that somebody in the ranks of Mondo are involved in this ***** on accounts. Mtn ***** department found that another person shared my line and did the migration via Mondo. Yet they still refuse to change my contract back to what it was.