IF
Imraan F
1 reviews | Active since Jul 2019
07 Nov 2022, 15:17
Mondo
Mondo canceled my contract in May when I returned the incorrect device they sent me with the unopened sim as per the consultants request. They have debited my account every month. And I reversed the transactions except for October when my bank has not stopped the payment. I tried calling for months and have lost a lot of money on calls and every consultant has a different answer. This is the sort of business they are. Please don't trust them. Not ethical.
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Replies (2)
Mondo's replyOfficial
07 Nov 2022, 15:45Hi Imraan ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query
Your Case Number is: RCO297462
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query
Your Case Number is: RCO297462
Regards,
The Mondo Team
Mondo's reply07 Nov 2022, 15:45
Official
Hi Imraan ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query
Your Case Number is: RCO297462
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query
Your Case Number is: RCO297462
Regards,
The Mondo Team
Mondo's replyOfficial
09 Nov 2022, 15:02Good Day Imraan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply09 Nov 2022, 15:02
Official
Good Day Imraan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
Have a great day further.
Regards,
The Mondo Team