NM
Ntobe M
1 reviews | Active since Dec 2021
02 Dec 2021, 11:17
MONDO
A query i lodge since 15 October has not been resolved till this day. MONDO MTN was suppose to credit my MTN account with an amount of close to R1400 which has now affected my credit record negatively. I have tried all to get this resolved they keep promising they will credit my account but they never do, currently my primary MTN number is suspended due to this unresolved issue. i advise people to not trust these sales consultants from MONDO they misslead people and as a result you end up with a bad credit record. i am soo picced off by this and the fact that they can not take people complains as a matter of urgency.
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Mondo's replyOfficial
02 Dec 2021, 11:21Hi Ntobe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO153376
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO153376
Regards,
The Mondo Team
Mondo's reply02 Dec 2021, 11:21
Official
Hi Ntobe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO153376
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO153376
Regards,
The Mondo Team