MM
Molefe M
1 reviews | Active since Feb 2021
11 Feb 2021, 12:43
Mondo
I got a call a few weeks back from a Mondo consultant, offered me a contract, 30gig contract, which i agreed to, i was told the data would be loaded onto my existing numbers, but then i got a call from a courier company that they had a package for me from Mondo, upon delivery i found out not only were they delivering one sim card but it was two instead, which is not what i agreed to. I have since tried to cancel the contract, i tried calling numerous times, including being on hold for over 30min at one point, i have sent emails, i have also sent messages on whatsapp, no response. Worst customer service ever.
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
11 Feb 2021, 14:56Hi Molefe ,
As discussed with Phindile, please note we have logged a cancellation with MTN.
Feedback will be provided once received.
Regards,
Mondo Team
As discussed with Phindile, please note we have logged a cancellation with MTN.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's reply11 Feb 2021, 14:56
Official
Hi Molefe ,
As discussed with Phindile, please note we have logged a cancellation with MTN.
Feedback will be provided once received.
Regards,
Mondo Team
As discussed with Phindile, please note we have logged a cancellation with MTN.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's replyOfficial
15 Feb 2021, 15:47Hi Molefe ,
As discussed with Phindile ,please note your cancellation is in progress.
Feedback will be provided once received.
Regards,
Mondo Team
As discussed with Phindile ,please note your cancellation is in progress.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's reply15 Feb 2021, 15:47
Official
Hi Molefe ,
As discussed with Phindile ,please note your cancellation is in progress.
Feedback will be provided once received.
Regards,
Mondo Team
As discussed with Phindile ,please note your cancellation is in progress.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's replyOfficial
18 Feb 2021, 15:49 Hi Molefe ,
Kindly note your cancellation is still in progress.
We have escalated to MTN for urgent assistance.
Feedback will be provided once received.
Regards,
Mondo Team
Kindly note your cancellation is still in progress.
We have escalated to MTN for urgent assistance.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's reply18 Feb 2021, 15:49
Official
Hi Molefe ,
Kindly note your cancellation is still in progress.
We have escalated to MTN for urgent assistance.
Feedback will be provided once received.
Regards,
Mondo Team
Kindly note your cancellation is still in progress.
We have escalated to MTN for urgent assistance.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's replyOfficial
22 Feb 2021, 08:15Hi Molefe ,
Kindly note your cancellation is still in progress.
We have escalated to MTN for urgent assistance.
Feedback will be provided once received.
Regards,
Mondo Team
Kindly note your cancellation is still in progress.
We have escalated to MTN for urgent assistance.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's reply22 Feb 2021, 08:15
Official
Hi Molefe ,
Kindly note your cancellation is still in progress.
We have escalated to MTN for urgent assistance.
Feedback will be provided once received.
Regards,
Mondo Team
Kindly note your cancellation is still in progress.
We have escalated to MTN for urgent assistance.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's replyOfficial
24 Feb 2021, 08:58Hi Molefe ,
Kindly note your cancellation is still in progress.
We have escalated to higher management at mtn to resolve this for you.
Feedback will be provided once received.
Regards,
Mondo Team
Kindly note your cancellation is still in progress.
We have escalated to higher management at mtn to resolve this for you.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's reply24 Feb 2021, 08:58
Official
Hi Molefe ,
Kindly note your cancellation is still in progress.
We have escalated to higher management at mtn to resolve this for you.
Feedback will be provided once received.
Regards,
Mondo Team
Kindly note your cancellation is still in progress.
We have escalated to higher management at mtn to resolve this for you.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's replyOfficial
25 Feb 2021, 08:14Hi Molefe,
Kindly note we have attempted contacting you for feedback on your cancellation.
We will attempt contacting you again later today.
Regards,
Mondo Team
Kindly note we have attempted contacting you for feedback on your cancellation.
We will attempt contacting you again later today.
Regards,
Mondo Team
Mondo's reply25 Feb 2021, 08:14
Official
Hi Molefe,
Kindly note we have attempted contacting you for feedback on your cancellation.
We will attempt contacting you again later today.
Regards,
Mondo Team
Kindly note we have attempted contacting you for feedback on your cancellation.
We will attempt contacting you again later today.
Regards,
Mondo Team
Mondo's replyOfficial
25 Feb 2021, 08:52Hi Molefe,
As discussed with Phindile, please note you cancellation has been processed and numbers deactivated.
This query is now closed.
Regards,
Mondo Team
As discussed with Phindile, please note you cancellation has been processed and numbers deactivated.
This query is now closed.
Regards,
Mondo Team
Mondo's reply25 Feb 2021, 08:52
Official
Hi Molefe,
As discussed with Phindile, please note you cancellation has been processed and numbers deactivated.
This query is now closed.
Regards,
Mondo Team
As discussed with Phindile, please note you cancellation has been processed and numbers deactivated.
This query is now closed.
Regards,
Mondo Team
MM
Molefe M's updateReviewer Update
09 Mar 2021, 09:09Good day,
Please note MTN made a debit order against my account, after being advised that this matter was settled.
Please note MTN made a debit order against my account, after being advised that this matter was settled.
MM
Molefe M's update09 Mar 2021, 09:09
Reviewer Update
Good day,
Please note MTN made a debit order against my account, after being advised that this matter was settled.
Please note MTN made a debit order against my account, after being advised that this matter was settled.
Mondo's replyOfficial
09 Mar 2021, 09:14Hi Molefe,
Your query has been escalated to Phindile.
She will be in contact with you.
Regards,
Mondo Team
Your query has been escalated to Phindile.
She will be in contact with you.
Regards,
Mondo Team
Mondo's reply09 Mar 2021, 09:14
Official
Hi Molefe,
Your query has been escalated to Phindile.
She will be in contact with you.
Regards,
Mondo Team
Your query has been escalated to Phindile.
She will be in contact with you.
Regards,
Mondo Team
Mondo's replyOfficial
09 Mar 2021, 12:31Hi Molefe ,
As discussed with Phindile , we have escalated to MTN to query the mount deducted from your your account.
Feedback will be provided once received.
Regards,
Mondo Team
As discussed with Phindile , we have escalated to MTN to query the mount deducted from your your account.
Feedback will be provided once received.
Regards,
Mondo Team
Mondo's reply09 Mar 2021, 12:31
Official
Hi Molefe ,
As discussed with Phindile , we have escalated to MTN to query the mount deducted from your your account.
Feedback will be provided once received.
Regards,
Mondo Team
As discussed with Phindile , we have escalated to MTN to query the mount deducted from your your account.
Feedback will be provided once received.
Regards,
Mondo Team