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Pieter M
1 reviews | Active since Sept 2018
30 Nov 2022, 12:31
Mondo
Mondo should actually be rated 0 and not even a 1 star. I app**** for a data sim advertised for black friday. I got called back and approved and confirmation that DSV would contact me with arrangements on delivering the sim card. Today on 30.11.2022 I contacted Mondo and enquired when delivery will take place and I got told that I have to wait 14days for being approved. What a joke as I got confirmation from my bank with regards to Mondos debit order thats loaded, and I'm not yet approved. I know cancelled with Mondo and will rather go directly to service providers than make use of Mondo.
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Replies (2)
Mondo's replyOfficial
30 Nov 2022, 12:53Good day Pieter,
Thank you for taking the time to write to us about your Telkom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO310418.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO310418.
Regards,
The Mondo Team
Mondo's reply30 Nov 2022, 12:53
Official
Good day Pieter,
Thank you for taking the time to write to us about your Telkom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO310418.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO310418.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Dec 2022, 16:06Hi Pieter,
Trust you are well.
Please note that your recent Telkom application reflects as cancelled.
Due to the above, your query will now be closed.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Telkom application reflects as cancelled.
Due to the above, your query will now be closed.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply01 Dec 2022, 16:06
Official
Hi Pieter,
Trust you are well.
Please note that your recent Telkom application reflects as cancelled.
Due to the above, your query will now be closed.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Telkom application reflects as cancelled.
Due to the above, your query will now be closed.
Have a good day further.
Regards,
The Mondo Team