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Wilson P

1 reviews | Active since Sept 2019

26 Sept 2019, 03:22

Mondo

I hate this service provider, I took a contract router which did not work at my local network and they did not explain that before I take it,,,it almost took me 5 months to cancel. even after I'd cancelled they still deducting my money honestly I'm fed up with this service provider

0
Replies (6)
Mondo
Mondo's reply26 Sept 2019, 08:44
Official
Good Day Wilson, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team
Mondo
Mondo's reply26 Sept 2019, 17:04
Official
Good Day Wilson, 

Please note that we have escalated your query to the network service provider to advise why you are still being billed.

We will revert with feedback and resolve this matter.
Kind Regards,

Mondo Team
Mondo
Mondo's reply01 Oct 2019, 17:22
Official
Good Day Wilson, 

Please note that your query is still in progress.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team
Mondo
Mondo's reply07 Oct 2019, 10:36
Official
Good Day Wilson, 

As discussed with our consultant please note that your contract has been successfully cancelled and your query is resolved.

You should not be billed anymore from the network service provider.

Should you have any further queries please call us on ***.

Kind Regards,

Mondo Team
WP
Wilson P's update07 Dec 2019, 08:41
Reviewer Update
Shutout to Kimona. I was struggling with Telkom mobile router contract from mondo, which i like once, problem was the dealer **** to me about Telkom coverage at my place and there is non, so I took the contract surprisingly, I wasn't able to access the internet...it took me almost 4to5 months to cancel my contract. I Called Telkom and said i must pay penalty price of R1624,42 and I was shocked cause I didn't even use any data from them,,,so i raised my complaints via hellopeter, then is when Kimona called me and resolve my issue with less than a week,,, thanks kimona you deserve thousands stars????
Mondo
Mondo's reply11 Jan 2023, 14:38
Official