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phemelo R

1 reviews | Active since Apr 2019

15 Jul 2022, 11:45

MONDO

Contract cancellation due to their fault led to me getting blacklisted and their consultants are just carefree about the impact this has on my credit score. I am repeatedly being taken from pillar to post and still get no assistance. I'm just gatvol really

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Replies (3)
Mondo
Mondo's reply15 Jul 2022, 12:07
Official
Good day Phemelo R,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultants to contact you and assist with your query.
 
Your Case Number is: RCO249932
 
Regards,
The Mondo Team
Mondo
Mondo's reply22 Jul 2022, 10:19
Official
Hi Phemelo,

Trust you are well.

Please note that your MTN line was canceled and a follow-up on credit has been escalated to MTN.

Once we receive an update, we will advise you accordingly.

Credit Reference No: ***

Regards,

The Mondo Team
Mondo
Mondo's reply15 Sept 2022, 14:15
Official
Good Day Phemelo,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team