MV
Megan V
1 reviews | Active since Jun 2012
12 Apr 2022, 16:27
Mondo
Extremely poor service. 100% would not recommendthis company to anyone. After loading my upgrade I cancelled it. It was then again loaded without my consent. I phoned in again and had to have it cancelled again. Friday minutes before closing time the upgrade was processed again without my consent. I have been struggling to get this reversed ever since.
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Mondo's replyOfficial
12 Apr 2022, 19:09 Good day Megan,
Thank you for taking the time to write to us about your MTN Upgrade reversal.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO211341.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Upgrade reversal.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO211341.
Regards,
The Mondo Team
Mondo's reply12 Apr 2022, 19:09
Official
Good day Megan,
Thank you for taking the time to write to us about your MTN Upgrade reversal.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO211341.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Upgrade reversal.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO211341.
Regards,
The Mondo Team