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Teboho M

1 reviews | Active since Jul 2021

20 Jul 2021, 13:35

Mondo

I have received the huawei router and telkom sim card on the 2nd of July to this day 20th July it has not been activated. I have tried calling, whtspp, e mail but in vain. Mondo is useless

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Replies (7)
Mondo
Mondo's reply20 Jul 2021, 16:16
Official
Hi Teboho,

Trust you are well.

Please note that an urgent activation request has been sent to the Telkom activations team.

Once your line is activated, we will advise you accordingly.

Regards,
The Mondo Team
TM
Teboho M's update21 Jul 2021, 13:35
Reviewer Update
Good afternoon

I am still waiting for your call for activation.

Teboho
Mondo
Mondo's reply21 Jul 2021, 13:49
Official
Good day,

Please note that you will receive feedback before COB today.

Regards,
The Mondo Team
Mondo
Mondo's reply21 Jul 2021, 16:15
Official
Hi Teboho,

Trust you are well.

As discussed with Nicole, please note that your Telkom activation was delayed due to the sim number reflecting as SIM SOLD.

Kindly note that the activations team is currently working on your activation.

Regards,
The Mondo Team
Mondo
Mondo's reply22 Jul 2021, 10:18
Official
Hi Teboho,

Trust you are well.

As discussed with Nicole, please note that your Telkom activation is complete.

Thank you for allowing us to look into your query.

Your query is now resolved and closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team
TM
Teboho M's update23 Jul 2021, 09:00
Reviewer Update
Hi Nicole, the sim was activated but It 9n had 3Gig of data whilst I was expecting 10G?
Mondo
Mondo's reply23 Jul 2021, 09:07
Official
Hi Teboho,

Trust you are well.

Please note that due to the activation only being done after the 1st of July, you have received a pro-rata data allocation.

Kindly note that on the 1st of August, you will receive 10GB.

Regards,
The Mondo Team