OA
Oscar A
1 reviews | Active since Aug 2021
06 Sept 2021, 13:37
Mondo ****
23rd august application Telkom application successful 28th august debit fee goes off 6th September still no device agent don't respond to emails you can't track ur parcell anymore...u call customer service they say there's no stock for the device u ordered I ask can I go check at a Telkom shop no u can't...I ask to change the device to something they have in stock everything goes silent they dnt respond or anything...you try n cancell the deal u loose ur admin fee and u must pay a cancellation fee...bad *** bad service
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Replies (2)
Mondo's replyOfficial
06 Sept 2021, 13:41Hi Oscar,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133397
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133397
Regards,
The Mondo Team
Mondo's reply06 Sept 2021, 13:41
Official
Hi Oscar,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133397
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133397
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2021, 11:20Hi Oscar,
Trust you are well.
Please note that your order has been dispatched and DSV couriers will be in contact with you to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your order has been dispatched and DSV couriers will be in contact with you to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 11:20
Official
Hi Oscar,
Trust you are well.
Please note that your order has been dispatched and DSV couriers will be in contact with you to set an appointment for delivery.
Regards,
The Mondo Team
Trust you are well.
Please note that your order has been dispatched and DSV couriers will be in contact with you to set an appointment for delivery.
Regards,
The Mondo Team