Hellopeter
Share Your Experience
DK
Dikeledi K

1 reviews | Active since Feb 2022

23 Feb 2022, 07:46

Mondo

Excellent service from Mondo sales team, but very disappointed with their courier DSV ,I am still waiting for them to deliver my mtn parcel ,I tried following up with them several times but iam told they can not access my parcel for delivery n that I shud contact e service provider ,which I don't understand how as the service provider says that the parcel is with DSV delivery department and they have sent emails to them to deliver it ,I am clueless at this point why dsv is giving me a run around for my delivery.

0
Replies (7)
Mondo
Mondo's reply23 Feb 2022, 08:03
Official
Good Day Dikeledi, 

Thank you for posting a compliment on the services you received from Jerusha. 

As per our records, an urgent delivery request has been sent to DSV couriers.

Should you require further assistance, please contact our Customer Service team. 

Regards, 

The Mondo Team
DK
Dikeledi K's update23 Feb 2022, 11:19
Reviewer Update
But Dsv
DK
Dikeledi K's update23 Feb 2022, 11:27
Reviewer Update
But Dsv delivery says that it is your instruction to pause delivery, and they need the name of the consultant you sent the email to ,which I don't know, the service is really frustrating as ,I am now sent from pillar to post and I have spent more airtime following up but with no success.
DK
Dikeledi K's update23 Feb 2022, 11:41
Reviewer Update
The delivery service is very bad honestly.
Mondo
Mondo's reply24 Feb 2022, 15:02
Official
Hi Dikeledi,

Please note that an urgent delivery request has been sent to DSV couriers.

We do apologize for the inconvenience caused.

You may contact our Customer Care Team for a follow up.

Regards,

The Mondo Team
DK
Dikeledi K's update25 Feb 2022, 12:21
Reviewer Update
Dsv couriers acknowledge tht they have received the email, but are still unable to arrange delivery as they can not access the parcel and only your side can unlock the pause in order for them to be able to arrange delivery.
I no longer have airtime to be calling as I have exhausted it on trying to get my devices, and being sent to call u guys and back to them, since the matter can not be resolved amongst you guys and your courier service, please cancel my contract n take back the devices, it has been a horrible experience n frustrating service from your delivery department.
Mondo
Mondo's reply02 Mar 2022, 13:25
Official
Hi Dikeledi,

Trust you are well.

Please note that as per DSV tracking, your order is currently with DSV couriers.

We have sent a follow up on delivery to DSV,

Regards,

The Mondo Team