AJ
AMANDA J

1 reviews | Active since Aug 2014

15 Sept 2021, 13:03

MONDO 40GB DATA ****

After writing on Helopeter, Mondo did return my call. I was transferred to a supervisor and after 22minutes of holding on ,i hung up.

They sold me a 40GB MTN sim only data deal....i ended up with.. 1.10 GB MtN contract for R149 pm. 2. They billed me R197 on day 12. 3. I receievd a return call from Mondo saying I have signed up fpr a 36montj contract which is not the case. 4. I received an email answer saying I have a200BB data deal on a 24 month contract for R299...which i did not agree upon. 5. I was called today and put on hold for 22 minutes and eventually hung up. 6. I called within 10 working days to cancel my contract and was told I cannot cancel. 7. I went to a few MTN stores and they say they cannot help me.. 8.The agent who helped me misinformed me.

I do not recommend business with these Telephone sales people.

0
Replies (3)
Mondo
Mondo's reply15 Sept 2021, 13:05
Official
Hi Amanda,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO136217
 
Regards,
 
The Mondo Team

Best regards,

Mondo
Mondo's reply16 Sept 2021, 15:21
Official
Hi Amanda, Trust you are well. Thank you for the below email. As per your telephonic discussion with Nicole, kindly take note of the below. As per our records, we have found that you have requested a cancellation within the cooling off period, therefore, we have submitted a cancellation for the deal you received at the end of August. Once cancellation is done, we will advise you accordingly. N.B - Should there be any charges, we will will refund the charges to you. Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply26 Oct 2021, 15:44
Official
Hi Amanda,

Trust you are well.

Please note that your MTN cancellation has been done.

Your query has been resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team

Best regards,