AJ
AMANDA J

1 reviews | Active since Aug 2014

11 Sept 2021, 20:33

MONDO 40 GB Data deal MISINFORMATION

I was offered an MTN 40GB sim only deal. I was told if i am not happy I can cancel contract in 10 working days. After receiving the sim card on August 31, late afternoon, it took 3 -4days before I could get it activated. Once activated I tried to access my data usage but it was impossible . I loaded the MTN app but it said my number is not valid. I wrote several emails requesting written confirmation of my contract and amount of DATA. I called a MTN store in Noordhoek and they said they cannot help me, I need to deal with MONDO, I wrote further emails to MONDO and got no answer. I went to a MTN store in Oudtshoorn after receiving a sms saying my night time data will expire. (this was after a few days after activation and limited use). Finally MTN in Oudtshoorn helped me get the cell number of my simcard. MTN OUDTSHOORN told me I have a 10GB contract and Mondo need to answer my questions because they have nothing on their system. Today 11 September, 11 days after receiving the DATA sim card I receive a MTN agreement/contract from Mondo for 10 GB. Fortunately I made a recording of the agent talking to me about the deal. She stated 40 GB DATA and I can cancel and I have 10 working days , if I am not happy. So on day 8 MTN tells me it is a 10 GB deal. This is not acceptable and I wish to cancel/terminate/end this contract. I was not fully informed,my questions were not answered, only after sim activation did I discover that I do not have 40GB data for the month and that after 3 days some data seem to expire. This sounds to me like misinformation.

On Day 10, not 10 working days, I finally got the correct number to call Mondo and cancel my contract. The agent told me that I am too late to cancel the contract, that Mondo cannot help me and that MTN should cancel my contract. I went back to MTN, they told me that they cannot cancel my contract and that Mondo has to do this.

Please can Hello Peter help me as I cannot get the contract cancelled

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Replies (1)
Mondo
Mondo's reply12 Sept 2021, 08:47
Official
 Hi AMANDA ,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:   RCO136217
 
Regards,
 
The Mondo Team