MS
Marius S

1 reviews | Active since Apr 2022

21 Apr 2022, 08:35

Mondo

I was contacted by Mondo who presented a vodacom uncapped 20 mbps home internet deal with a router. I told them that a had an existing capped data contract with vodacom already but they stated that this new contract will replace the old contract and that I will no longer need to pay it. A day later I received the invoice quote from vodacom and the quote stated a 10mbps deal and after contacting vodacom directly I was told that the existing contract will only expire on the original contract completion date and if cancelled I will have to pay the cancellation fee. I was given false info by Mondo.

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Replies (2)
Mondo
Mondo's reply21 Apr 2022, 08:57
Official
Good day Marius,
 
Thank you for taking the time to write to us about your Vodacom query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO214239
 
Regards,
 
The Mondo Team

Mondo
Mondo's reply25 May 2022, 14:46
Official
Hi Marius,

Please note that the order which was processed for you in April was returned and canceled.

Kindly note that we have raised the above with the relevant departments in order to address this.

We do apologize for the delayed response.

Your query will now be closed.

Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Mondo Team