ES
Ethel S
1 reviews | Active since Sept 2018
15 Sept 2021, 06:38
Mondo
On 7 Sept I received my Telkom simcard from Mondoit was supposed to be activated within 48hrs i jave called them numerous times and sent emails to them to follow-up with the customer service department about the activation of my simcard all they kewpp asking for is my id and contact details and nothing gets resolved. I paid R149 admmin fee for my simcard and i havent even used it as its still not activated. Their sercice is terrible im very disappointed and feel like canceling my subscription
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Replies (2)
Mondo's replyOfficial
15 Sept 2021, 08:28Hi Ethel,
Thank you for taking the time to write to us about your Telkom Activation
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136798
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom Activation
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136798
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 08:28
Official
Hi Ethel,
Thank you for taking the time to write to us about your Telkom Activation
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136798
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom Activation
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO136798
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2021, 13:10 Hi Ethel,
Trust you are well.
Thank you for the below email.
Please note that we have sent a request to the Telkom activations team for an urgent activation to be done.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,The Mondo Team
Trust you are well.
Thank you for the below email.
Please note that we have sent a request to the Telkom activations team for an urgent activation to be done.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,The Mondo Team
Mondo's reply15 Sept 2021, 13:10
Official
Hi Ethel,
Trust you are well.
Thank you for the below email.
Please note that we have sent a request to the Telkom activations team for an urgent activation to be done.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,The Mondo Team
Trust you are well.
Thank you for the below email.
Please note that we have sent a request to the Telkom activations team for an urgent activation to be done.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,The Mondo Team