DT
Debbie T

1 reviews | Active since Nov 2017

24 Dec 2017, 08:30

Mondo

Please be advised that I have spoken to your Customer Department, and was informed that someone would come back to me. This has not happened. I do not want the Mondo Contract and herewith request that you cancel my contract. I state in writing that I no longer give permission for any further transactions to come off my bank account from Mondo. I have been informed that Mondo will list me as a bad payer if I cancel, how can this be??????? Your product does not suit my needs, and I paid for two simcards, one does not work at all, and the other does not allow me to make phone calls.

That said…..PLEASE SEND ME NOTIFICATION IN WRITING THAT MY CONTRACT IS CANCELLED SO THAT I CAN HAVE MY NUMBER PORTED WITH THE SERVICE PROVIDER OF MY CHOICE.

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Replies (2)
Mondo
Mondo's reply27 Dec 2017, 14:55
Official

Good day Debbie,

Thank you for raising your query with us.

We value your feedback as this can only help us to improve our service. We understand your frustration and can assure you we will resolve this matter as soon as possible.

Your query has been prioritised and we apologise for the inconvenience caused.

Kind Regards,

Mondo Team

***

Best regards,

Mondo
Mondo's reply22 Jan 2018, 16:35
Official

Good day Debbie,

Kindly be advised that we are attempting to make contact with you to advise that your query has been resolved.

As per your request, both lines have been successfully terminated and the case number has been sent to you via email and SMS.

We would like to apologize for any inconvenience caused.

Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care

Best regards,