MM
Moses M
1 reviews | Active since Nov 2019
05 Nov 2019, 06:39
Mondo
Morning hello peter i recently took 2 cellphone contract with mondo they delayed to deliver my phones after they made deliveries off my 2 phones it was on 22/10/2019 and one of the two phones have a fault with it on the 26/10/2019 it was on Saturday it started giving me problems showing error messages saying it needs to be restarted and freezed. So on Monday 28/10/2019 i called mondo explained what is happening and they gave me this ref TOCPVT000576 saying my phone is booked for repairs so i must wait for them to call me and come take the phone for repairs so today is the 05/11/2019 no one called or come to collect the faulty device and month end they expect payment for the phones. Hello peter please help
Helpful (0)
Replies (16)0
Replies (16)
Mondo's replyOfficial
05 Nov 2019, 08:13Good Day Moses,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply05 Nov 2019, 08:13
Official
Good Day Moses,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
MM
Moses M's updateReviewer Update
05 Nov 2019, 09:26You said that on 28/10/2019 even today u are saying the same thing
MM
Moses M's update05 Nov 2019, 09:26
Reviewer Update
You said that on 28/10/2019 even today u are saying the same thing
Mondo's replyOfficial
05 Nov 2019, 13:27Good Day Moses,
Kindly note that our team has attempted contacting you with no success.
Please respond to our email to advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please respond to our email to advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Mondo's reply05 Nov 2019, 13:27
Official
Good Day Moses,
Kindly note that our team has attempted contacting you with no success.
Please respond to our email to advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
Kindly note that our team has attempted contacting you with no success.
Please respond to our email to advise what is the best possible time to contact you.
Kind Regards,
Mondo Team
MM
Moses M's updateReviewer Update
05 Nov 2019, 14:10No one called me my phone is always on as i've given u guys my numbers before ill give you my numbers again *** the other one is *** this numbers are always on
MM
Moses M's update05 Nov 2019, 14:10
Reviewer Update
No one called me my phone is always on as i've given u guys my numbers before ill give you my numbers again *** the other one is *** this numbers are always on
Mondo's replyOfficial
05 Nov 2019, 17:03Good Day Moses,
Please note that our team has escalated your query to the network service provider and requested that they place priority on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that our team has escalated your query to the network service provider and requested that they place priority on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply05 Nov 2019, 17:03
Official
Good Day Moses,
Please note that our team has escalated your query to the network service provider and requested that they place priority on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that our team has escalated your query to the network service provider and requested that they place priority on this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
MM
Moses M's updateReviewer Update
11 Nov 2019, 07:06Morning hello peter im i still have the device with me and the worse part of the story is Telekom is billing me R 1017. 22 it charged me for this faulty device and on the other hand mondo doesn't want to take the phone. Please i need a solution to this issue cause i even called telkom on 09/11/2019 told them my story and they said they check with mondo and come back to me
MM
Moses M's update11 Nov 2019, 07:06
Reviewer Update
Morning hello peter im i still have the device with me and the worse part of the story is Telekom is billing me R 1017. 22 it charged me for this faulty device and on the other hand mondo doesn't want to take the phone. Please i need a solution to this issue cause i even called telkom on 09/11/2019 told them my story and they said they check with mondo and come back to me
Mondo's replyOfficial
12 Nov 2019, 10:32Good Day Moses,
Thank for the update.
Our team has escalated your query once again to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Thank for the update.
Our team has escalated your query once again to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply12 Nov 2019, 10:32
Official
Good Day Moses,
Thank for the update.
Our team has escalated your query once again to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Thank for the update.
Our team has escalated your query once again to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
14 Nov 2019, 09:04Good Day Moses,
Please note that we have escalated your query to Telkom to advise on the status of the collection.
We will revert with feedback within 24 hours.
Kind Regards,
Mondo Team
Please note that we have escalated your query to Telkom to advise on the status of the collection.
We will revert with feedback within 24 hours.
Kind Regards,
Mondo Team
Mondo's reply14 Nov 2019, 09:04
Official
Good Day Moses,
Please note that we have escalated your query to Telkom to advise on the status of the collection.
We will revert with feedback within 24 hours.
Kind Regards,
Mondo Team
Please note that we have escalated your query to Telkom to advise on the status of the collection.
We will revert with feedback within 24 hours.
Kind Regards,
Mondo Team
Mondo's replyOfficial
16 Nov 2019, 13:19Good Day Moses,
As discussed with our consultant, you have confirmed that your device has been uplifted.
The network service provider will assess your device and revert with feedback.
We will keep you updated on the progress of the query.
Kind Regards,
Mondo Team
As discussed with our consultant, you have confirmed that your device has been uplifted.
The network service provider will assess your device and revert with feedback.
We will keep you updated on the progress of the query.
Kind Regards,
Mondo Team
Mondo's reply16 Nov 2019, 13:19
Official
Good Day Moses,
As discussed with our consultant, you have confirmed that your device has been uplifted.
The network service provider will assess your device and revert with feedback.
We will keep you updated on the progress of the query.
Kind Regards,
Mondo Team
As discussed with our consultant, you have confirmed that your device has been uplifted.
The network service provider will assess your device and revert with feedback.
We will keep you updated on the progress of the query.
Kind Regards,
Mondo Team
Mondo's replyOfficial
19 Nov 2019, 16:12Good Day Moses,
Please note that the network service provider is still working on your query.
We have requested for them to advise on a turnaround time for resolution.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that the network service provider is still working on your query.
We have requested for them to advise on a turnaround time for resolution.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply19 Nov 2019, 16:12
Official
Good Day Moses,
Please note that the network service provider is still working on your query.
We have requested for them to advise on a turnaround time for resolution.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that the network service provider is still working on your query.
We have requested for them to advise on a turnaround time for resolution.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
25 Nov 2019, 16:19Good Day Moses,
Please note that the network service provider has advised that your device is being assessed by the manufacturer.
They will advise us on an outcome.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that the network service provider has advised that your device is being assessed by the manufacturer.
They will advise us on an outcome.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply25 Nov 2019, 16:19
Official
Good Day Moses,
Please note that the network service provider has advised that your device is being assessed by the manufacturer.
They will advise us on an outcome.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that the network service provider has advised that your device is being assessed by the manufacturer.
They will advise us on an outcome.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
27 Nov 2019, 16:26Good Day Moses,
Please note that we have followed up with the network service provider on the status of your query.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have followed up with the network service provider on the status of your query.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply27 Nov 2019, 16:26
Official
Good Day Moses,
Please note that we have followed up with the network service provider on the status of your query.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have followed up with the network service provider on the status of your query.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
29 Nov 2019, 19:22Good Day Moses,
Please note that we have followed up with the network service provider on the status of your query.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have followed up with the network service provider on the status of your query.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply29 Nov 2019, 19:22
Official
Good Day Moses,
Please note that we have followed up with the network service provider on the status of your query.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have followed up with the network service provider on the status of your query.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
MM
Moses M's updateReviewer Update
02 Dec 2019, 14:38Hello peter im trying to cancel my contract, Telkom is telling me that i need to do that on line but when going online i can't get the option the reason for me to cancel is because mondo and telkom are delaying me with the results on what was with the device and i can't keep paying for something i dont have rather cancel the deal please help
MM
Moses M's update02 Dec 2019, 14:38
Reviewer Update
Hello peter im trying to cancel my contract, Telkom is telling me that i need to do that on line but when going online i can't get the option the reason for me to cancel is because mondo and telkom are delaying me with the results on what was with the device and i can't keep paying for something i dont have rather cancel the deal please help
Mondo's replyOfficial
02 Dec 2019, 16:46Good Day Moses,
As per your discussion with our consultant earlier, you have decided to keep the contract.
We are following up on the above query and we have advised the network service provider to treat this as urgent.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with our consultant earlier, you have decided to keep the contract.
We are following up on the above query and we have advised the network service provider to treat this as urgent.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply02 Dec 2019, 16:46
Official
Good Day Moses,
As per your discussion with our consultant earlier, you have decided to keep the contract.
We are following up on the above query and we have advised the network service provider to treat this as urgent.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with our consultant earlier, you have decided to keep the contract.
We are following up on the above query and we have advised the network service provider to treat this as urgent.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
05 Dec 2019, 16:45Good Day Moses,
The network service provider has confirmed that there is no fault on your device.
You will be receiving this soon. Your query is now resolved.
Our team has made arrangements for you to be compensated.
Should you have any further queries please feel free to call us or email us.
Kind Regards,
Mondo Team
The network service provider has confirmed that there is no fault on your device.
You will be receiving this soon. Your query is now resolved.
Our team has made arrangements for you to be compensated.
Should you have any further queries please feel free to call us or email us.
Kind Regards,
Mondo Team
Mondo's reply05 Dec 2019, 16:45
Official
Good Day Moses,
The network service provider has confirmed that there is no fault on your device.
You will be receiving this soon. Your query is now resolved.
Our team has made arrangements for you to be compensated.
Should you have any further queries please feel free to call us or email us.
Kind Regards,
Mondo Team
The network service provider has confirmed that there is no fault on your device.
You will be receiving this soon. Your query is now resolved.
Our team has made arrangements for you to be compensated.
Should you have any further queries please feel free to call us or email us.
Kind Regards,
Mondo Team