Mondo

I'm typing this review with so much frustration. I was offered a 20G Telkom sim only deal by Mondo in September 2021. I was told I will be paying R99, 00 for the offer. Telkom gave me only 800 mg then I called Mondo to lodge a complaint and my dispute was found valid and I was told to destroy the sim card, they will be processing a cancelation on their site. I have been doing follow up on the cancelation since October 2021 and I'm always told that the matter is being "escalated" of which I never receive feedback from them. I receive calls from Telkom stating that I owe them over R700 which I fail to understand because I destroyed the simcard on the day that I was told that my dispute was found valid. I'm really frustrated because this is affecting my credit record negatively and I won't pay for a service I did not use.

R. Kekana