Mondo

Around May a sales consultant called me claiming he was calling from Vodacom, which was a misrepresentation from his side, I only found out it was not a Vodacom rep when I called Vodacom to make a follow up. When doing an upgrade with him I did some add on which I was quoted for in addition to an upgrade I was doing. When RAM delivered the device on 1st June I got surprised when I only received a phone without an add on. After calling to make a follow-up they told me they could see what I was quoted for which was the amountinclusiveof the add on, but can't confirm on it, an investigation has to take place where they will go back to the recording and they will get back to me within 7 days. I called them after 7 days to make a follow-up and was told that there was no where the add on was discussed over the call, which I'm 100% sure that the discussion took place, with repeated confirmations done from both sides. I only made an upgrade with them due the add on offer which I did not receive and the phone specification were not as communicated over the call, which I was prepared tooverlook should they have kepttheir end of the bargain. I've logged a call with them to come and collect the device and I will go directly to Vodacom as I have been doing before without challenges.