Mondo

: I was called by a MONDO consultant on the 1 September 2021 informing me that i am due for an upgrade for my data contract, knowing that i had signed a two year contract which was going to end July 2022 i informed the consultant that i can not take a new contract now cause I'm still on another contract. however, the consultant insisted and assured me that it will not be a be problem because she is calling me because she knows that i am due to upgrade and there will not be any extra charges which was not true. MTN debited an amount of R1200 from my account on the 15 October 2021 inclusive of early subscription/termination fee. Spoke to MTN consultant who advised me to reverse the amount and only pay the agreed amount while they busy with the investigation, did that but there was no furthur communication from MTN. On the 31 October 2021 my number 074 was then suspended which i did not understand cause MTN said they busy with the investigation and has not contacted me with any outcome. I phoned MTN again on the 10 November following up the consultant i spoke to stated that they have listened to the recordings between me and the sales consultant i spoke to on the 1/09/2021 and are awaiting for feedback. No further communication again from MTN MONDO. On the 15 November Billing section debited R1300 again from my account, phoned again to follow up and the consultant i spoke to told me that matter has been escalated and MTN with credit the R1300 amount back to my account by Friday 19/11/2021, which has not been done till now. I don't advise anyone to take contracts through the phone, they nothing less than ****s