GG
Garold G
1 reviews | Active since Aug 2021
19 Aug 2021, 16:36
Mondo
I ordered 6 devices 3 weeks ago and was promised a 14 day wait. I called on day 14 and was told my package was with the courier. 6 days later and the courier hasn't received my package from mondo and mondo apparently has already sent it. I was given a tracking number that doest work so I have no clue where my package is.. A bunch of *********** idiots?
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Replies (4)GG
Garold G's updateReviewer Update
19 Aug 2021, 16:37Typo 2 devices and not 6
GG
Garold G's update19 Aug 2021, 16:37
Reviewer Update
Typo 2 devices and not 6
Mondo's replyOfficial
20 Aug 2021, 08:31Hi Garold,
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131648
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131648
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 08:31
Official
Hi Garold,
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131648
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131648
Regards,
The Mondo Team
Mondo's replyOfficial
20 Aug 2021, 15:42Hi Garold,
Trust you are well.
Please note that there is a current stock delay regarding your Telkom delivery.
Kindly note that once the stock of the device is replenished, you will be contacted and advised accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that there is a current stock delay regarding your Telkom delivery.
Kindly note that once the stock of the device is replenished, you will be contacted and advised accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 15:42
Official
Hi Garold,
Trust you are well.
Please note that there is a current stock delay regarding your Telkom delivery.
Kindly note that once the stock of the device is replenished, you will be contacted and advised accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that there is a current stock delay regarding your Telkom delivery.
Kindly note that once the stock of the device is replenished, you will be contacted and advised accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Aug 2021, 16:26Good day,
Trust you are well.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply23 Aug 2021, 16:26
Official
Good day,
Trust you are well.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that there is a delay with your Telkom delivery, due to stock constraints.
Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team