OK
Oscar K

1 reviews | Active since Oct 2021

05 Oct 2021, 12:31

Mondo

Good day I was contacted three weeks ago by one of your sales staff and was expecting delivery of a Telkom ****le with 10gig per month data. I was told that she was calling from Telkom but I subsequently found out that your company is called Mondo and sell on behalf of Telkom as well as other providers. Having read the negative reviews on Hello Peter I was contacted again on Thursday 30th October 2021 by another lady who could not tell me when I would be receiving the ****le but insisted I pay 99 rand via debit order. I expressly told her that I want to cancel my application and 5 minutes later I received an sms confirming that my application was cancelled. Your company still proceeded to debit my account with the amount of 99 rand on the 3rd October 2021, four days after the contract was cancelled. Please ensure that my money is refunded and that the fnb debicheck is cancelled from your system immediately.

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Replies (1)
Mondo
Mondo's reply06 Oct 2021, 10:56
Official
Hi Oscar,

Trust you are well.

As discussed with Mondo, a confirmation mail and SMS has been sent to you, regarding your query.

Regards,

The Mondo Team