MS
Melody S
1 reviews | Active since Mar 2022
05 Apr 2022, 13:28
Monday bad service
I am absolutely appalled at the service I have received from Mondo. I returned a broken phone on 6th March within 7 days of my cooling off period. I was told a credit would be passed now mtn wants to bill me1000s for cancelation fee due to MONDO not passing credit.this is shocking service. Never again.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
05 Apr 2022, 13:46Good day Melody,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197627
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197627
Regards,
The Mondo Team
Mondo's reply05 Apr 2022, 13:46
Official
Good day Melody,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197627
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197627
Regards,
The Mondo Team
MS
Melody S's updateReviewer Update
05 Apr 2022, 13:58If anyone replies and MY credit is passed I will be amazed! Right now I have my doubts
MS
Melody S's update05 Apr 2022, 13:58
Reviewer Update
If anyone replies and MY credit is passed I will be amazed! Right now I have my doubts
Mondo's replyOfficial
25 Apr 2022, 13:06Hi Melody,
Trust you are well.
Please note that an urgent follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply25 Apr 2022, 13:06
Official
Hi Melody,
Trust you are well.
Please note that an urgent follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent follow-up on credit has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team