NE
Nathan E
1 reviews | Active since May 2020
02 Dec 2021, 13:54
Mond MTN disgusting service
I have taken out a contract with Mondo MTN using muy clearscore application and I have received a default device.
I then continued to take the ""broken new device" to mtn canal walk.
They took the device and never issued me with a new 1 but then continued to deduct the monies from my account.
I struggled to get hold of them and they politelty informed that I wait 6 weeks while they continued deducting money for a device that I do not have
This is really unacceptable and I am extremely angry at this level of service
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
02 Dec 2021, 14:06Hi Nathan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157736
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157736
Regards,
The Mondo Team
Mondo's reply02 Dec 2021, 14:06
Official
Hi Nathan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157736
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO157736
Regards,
The Mondo Team
NE
Nathan E's updateReviewer Update
02 Dec 2021, 14:16Hi,
I have already spoken to one of them and they politely informed me that I just need to wait the 6 weeks....
Well, I am simply not willing to do it that way, I don't care what your process is, it's surely *******.
And Im willing to take this even further if this is not seen to with immediate effect,
I am already 3 weeks without a phone that I paid for due to this.
Taking peoples money and not giving them service.
That's known as being shady.
Mondo informed that there is nothing they can do, which I think is utter nonsense.
There is always something that can be done..
I truly hope this can be resolved soonest as it is the 1st time I pay for an item that I don't
possess.
Regards Nathan.
I have already spoken to one of them and they politely informed me that I just need to wait the 6 weeks....
Well, I am simply not willing to do it that way, I don't care what your process is, it's surely *******.
And Im willing to take this even further if this is not seen to with immediate effect,
I am already 3 weeks without a phone that I paid for due to this.
Taking peoples money and not giving them service.
That's known as being shady.
Mondo informed that there is nothing they can do, which I think is utter nonsense.
There is always something that can be done..
I truly hope this can be resolved soonest as it is the 1st time I pay for an item that I don't
possess.
Regards Nathan.
NE
Nathan E's update02 Dec 2021, 14:16
Reviewer Update
Hi,
I have already spoken to one of them and they politely informed me that I just need to wait the 6 weeks....
Well, I am simply not willing to do it that way, I don't care what your process is, it's surely *******.
And Im willing to take this even further if this is not seen to with immediate effect,
I am already 3 weeks without a phone that I paid for due to this.
Taking peoples money and not giving them service.
That's known as being shady.
Mondo informed that there is nothing they can do, which I think is utter nonsense.
There is always something that can be done..
I truly hope this can be resolved soonest as it is the 1st time I pay for an item that I don't
possess.
Regards Nathan.
I have already spoken to one of them and they politely informed me that I just need to wait the 6 weeks....
Well, I am simply not willing to do it that way, I don't care what your process is, it's surely *******.
And Im willing to take this even further if this is not seen to with immediate effect,
I am already 3 weeks without a phone that I paid for due to this.
Taking peoples money and not giving them service.
That's known as being shady.
Mondo informed that there is nothing they can do, which I think is utter nonsense.
There is always something that can be done..
I truly hope this can be resolved soonest as it is the 1st time I pay for an item that I don't
possess.
Regards Nathan.
NE
Nathan E's updateReviewer Update
02 Dec 2021, 14:42I would just like a new device to be sent to me as soon as possible as I sent this device back almost 3 weeks ago
That would make me happy.
Now I must hear
It mustbe cancelled
Then I must reapply which btw takes another!!! hit on my credit profile
What kinda nonsese! is this
That would make me happy.
Now I must hear
It mustbe cancelled
Then I must reapply which btw takes another!!! hit on my credit profile
What kinda nonsese! is this
NE
Nathan E's update02 Dec 2021, 14:42
Reviewer Update
I would just like a new device to be sent to me as soon as possible as I sent this device back almost 3 weeks ago
That would make me happy.
Now I must hear
It mustbe cancelled
Then I must reapply which btw takes another!!! hit on my credit profile
What kinda nonsese! is this
That would make me happy.
Now I must hear
It mustbe cancelled
Then I must reapply which btw takes another!!! hit on my credit profile
What kinda nonsese! is this
Mondo's replyOfficial
02 Dec 2021, 16:52Good day,
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Mondo's reply02 Dec 2021, 16:52
Official
Good day,
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
Regards,
The Mondo Team
NE
Nathan E's updateReviewer Update
03 Dec 2021, 09:29Hi,
I thought I was going to receive a call with regards to this, this just indicates to me the urgency level your team places on this.
This is really bad hey.
You are quick to do a debit order monies but then delay a service like calling someone back to resolve a pressing issue.
Thanks.
I thought I was going to receive a call with regards to this, this just indicates to me the urgency level your team places on this.
This is really bad hey.
You are quick to do a debit order monies but then delay a service like calling someone back to resolve a pressing issue.
Thanks.
NE
Nathan E's update03 Dec 2021, 09:29
Reviewer Update
Hi,
I thought I was going to receive a call with regards to this, this just indicates to me the urgency level your team places on this.
This is really bad hey.
You are quick to do a debit order monies but then delay a service like calling someone back to resolve a pressing issue.
Thanks.
I thought I was going to receive a call with regards to this, this just indicates to me the urgency level your team places on this.
This is really bad hey.
You are quick to do a debit order monies but then delay a service like calling someone back to resolve a pressing issue.
Thanks.