Mond ( MTN )

I submitted an online application through the MTN website and noted the presence of an early termination fee, which I declined due to my current lack of interest in the upgrade and my unwillingness to pay any extra charges. A few days later, I received a call from someone identifying themselves as a Mondo agent representing MTN. They assured me that they could facilitate an upgrade for me without any additional fees, to which I agreed.

However, upon reviewing my first payment, I realized an unexpected additional charge of approximately R1000. When I reached out to MTN for clarification, I was directed to contact Mondo as they handle their upgrade processes. I promptly contacted Mondo and explained that during the initial conversation, I had explicitly inquired about potential extra charges and had been assured that there would be none. An investigation was launched, and after a period of two weeks, I received an email confirming the approval of my claim.

Following this, I provided the requested proof of my banking details. Regrettably, even after three weeks had passed, I still had not received the promised refund. Despite my efforts to address the matter by speaking to numerous agents, my request for a call back from manager Shante has gone unanswered. Will not be leaving this , stay far away terrible service