BS
Boitumelo S

1 reviews | Active since Mar 2024

13 Mar 2024, 13:53

Modo MTN contract **** operation

This company is dishonest. I took MTN LTE contract through their agent in September 2021. I was told that monthly charge is R99.00. I read through the physical contract but it did not state the price. Then they charged me R199.00 per month. I called them and they investiagted the matter to which they admitted that agent said it's R99.00 per month and not R199.00. The contract was canceled but they blacklisted me because I refused to pay the incorrect billing. MTN's legal department is not helping with anything.

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Replies (1)
Mondo
Mondo's reply18 Mar 2024, 09:21
Official
Hi Boitumelo,

Thank you for taking the time to write to us about your cancellation.  
 
We sincerely apologize for the level of service you have received.  

Your MTN account is updated and you currently do not have any outstanding fees.

Regards, 
The Mondo Team  

Best regards,