1 reviews | Active since May 2013
MOBILE WIFI X2
<p>In August 2016 I received 2 Huawei Mobile wife E5573 devices, after investigation by Mondo they realised that I only wanted one device. I contact them every week to collect the exstra device, Mondo asked me to return the device to them and I informed them that it will cost me to return the device to them. Every week when I phone they promise to phone me back, I spoke to Kim, Phindile, Christine with REF NO 63880, they charged me the admin fee for the exstra device and I pay the monthly data fee for the device also, At this moment I pay for 2 Huawwi Mobile wifi and I only ordered one. No one phone me back I have to phone them every week from August with no communication back. It is costing me money to phone them. There us absolutely no service and they don't care about customer service . Mondo must come and collect the exstra WI-FI device and credit me back my admin fee and 2 months data rental</p>
Good day Marlyn,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
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Good day Marlyn,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hello Marlyn, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Marlyn, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
