MNO's, please stop using Mondo!

I wish the MNO's would stop using Mondo as an outsource partner. I app**** for an MTN contract 8 days ago. I sent through all the supporting documents the next morning. No email or sms confirmations of the application, no reference number. I called Mondo 2 days ago and was told by CS that my documents were not uploaded and that this would be escalated and should be resolved within 24 hours. I called again this morning to be told the very same thing. Not uploaded, need to escalate, AGAIN!!! Apparently they are not able to call me back to confirm if this attempt to upload my documents is successful. The agent went on to tell me that the sales person and the CS person from 2 days ago both gave me incorrect information! I cancelled my application now, and the biggest insult is that the message I received states that my application was cancelled because I did not meet their criteria. Sorry Mondo and MTN, this application was cancelled because YOU did not meet my criteria!