ML
Max L

1 reviews | Active since Aug 2017

02 Aug 2017, 12:16

Missleading

<p>I purchased a router from Mondo (Vodacom) after a few days i cancelled the contract as i was offered a better deal from Vodacom its self a much better deal... I was told by Mondo that the contract would be cancelled as soon as the router was collected and returned to their wearhouse this was over 2 months and 3 payments later i have contacted them 4 times to find out information as to what is being done and have been given various excuses as to why this has happened and so far they have come up with no solution, I find it totally unaccetable and their way of doing business and handling customers disturbing this in my mind is a i would like to say THEFT as they have been taking money from my account after the fact the contract was cancelled. What an awaful company and i hope that Vodacom are aware of this and do something about it as they will loose me as a client and my company contracts as well.</p>

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Replies (2)
Mondo
Mondo's reply02 Aug 2017, 14:41
Official

Good day Max,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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Best regards,

Mondo
Mondo's reply23 Oct 2017, 09:02
Official

Good day Max,

We have not been successful contacting you, however, we trust that your query has now been resolved.

Should you have any further queries please feel free to contact.

Regards,

Mondo Team

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Best regards,