Missing Sim, No help
Purchased 2 sim cards. Only got one. DSV is not giving me an explanation, and the *** number that I was given by your agent says it does not exist
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
11 Oct 2022, 15:44Good day Thabang,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO284666
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO284666
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Oct 2022, 15:44
Official
Good day Thabang,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO284666
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO284666
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
12 Oct 2022, 10:29Hi Thabang,
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
We will be in contact with you, later today.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
We will be in contact with you, later today.
Regards,
The Mondo Team
Best regards,
Mondo's reply12 Oct 2022, 10:29
Official
Hi Thabang,
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
We will be in contact with you, later today.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated your query to the relevant department for urgent assistance.
We will be in contact with you, later today.
Regards,
The Mondo Team
Best regards,
's updateReviewer Update
14 Oct 2022, 11:14The week has ended and I still don't have feedback. I will be paying for services that I have not received. I need an explanation
's update14 Oct 2022, 11:14
Reviewer Update
The week has ended and I still don't have feedback. I will be paying for services that I have not received. I need an explanation
's updateReviewer Update
17 Oct 2022, 17:45Can I please get an update???
's update17 Oct 2022, 17:45
Reviewer Update
Can I please get an update???
Mondo's replyOfficial
19 Oct 2022, 16:24Good Day,
Please note that we will be in contact with you tomorrow,
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we will be in contact with you tomorrow,
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Oct 2022, 16:24
Official
Good Day,
Please note that we will be in contact with you tomorrow,
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we will be in contact with you tomorrow,
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
's updateReviewer Update
26 Oct 2022, 16:24Please contact me. I would like to cancel my services. Thanks
's update26 Oct 2022, 16:24
Reviewer Update
Please contact me. I would like to cancel my services. Thanks
's updateReviewer Update
27 Oct 2022, 15:46There's something wrong with your number, the switchboard keeps going quiet. I've never looked forward to cancelling like I am now
's update27 Oct 2022, 15:46
Reviewer Update
There's something wrong with your number, the switchboard keeps going quiet. I've never looked forward to cancelling like I am now
Mondo's replyOfficial
31 Oct 2022, 10:30Good Day,
Please be advised that we are unable to cancel, as you are out of the cooling-off period.
Regarding your query, kindly advised if you have purchased a non-RICA sim card.
Regards,
The Mondo Team
Please be advised that we are unable to cancel, as you are out of the cooling-off period.
Regarding your query, kindly advised if you have purchased a non-RICA sim card.
Regards,
The Mondo Team
Best regards,
Mondo's reply31 Oct 2022, 10:30
Official
Good Day,
Please be advised that we are unable to cancel, as you are out of the cooling-off period.
Regarding your query, kindly advised if you have purchased a non-RICA sim card.
Regards,
The Mondo Team
Please be advised that we are unable to cancel, as you are out of the cooling-off period.
Regarding your query, kindly advised if you have purchased a non-RICA sim card.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
15 Dec 2022, 14:32Hi Thabang,
Trust you are well.
Due to no response to our emails, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our emails, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,
Mondo's reply15 Dec 2022, 14:32
Official
Hi Thabang,
Trust you are well.
Due to no response to our emails, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our emails, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,