Missing S24 Ultra

My first time dealing with Mondo regarding a Contract Device & last time I'll ever do so or recommend them. Took out an MTN contract on the 1st of March, been approved and everything according to MTN my Device should be delivered already. Been back and forth with MTN, DSV Courier & MTN is now directing me to Mondo regarding my contract. It's been 2 weeks and have gotten no feedback from Mondo, no communication yet I've emailed & everything! Can not tell me MTN, DSV & Mondo have no idea where an S24 Ultra is? Horrible Service if this is how you treat customers taking out High End Contracts with you. First impressions are really bad right now!