Miss treated with contract billing

Contract account number:A*** Sim card number:***

Can someone anyone from MTN billing department contact me. It's been over a a year now trying to get through to MTN for cancelation of contract that started February 2021 but service was not delivered to me. I've also been incorrectly billed and no one seems to know how to help me. The so called mtn champion really need training, this is just pure incompetence. Can someone resolve the matter...I sent an email to you guys on the 25/05/2021 requesting you to cancel the contract since the simcard provided to me is not working with no luck. I again sent another one on the 16/06/2021 requesting same thing still no luck, what you’re busy doing is sending me statements and invoices for services that you didn’t render. I am now told that my account that doesn’t exist is in areas, what kind of business are guys running? Are you in business to render a service or to **** people?. I am tired of being sent from pillar to post, therefore I’m escalating this issue.My name is on areas for 9 month with an account I did not use and I can't buy anything from other companies because this account keeps on coming up.

My contact details Ms NC Mkuhlana *** ***