MR
Mohamed R
1 reviews | Active since Apr 2020
18 Aug 2021, 11:22
MISREPRESENTATION OF CONTRACT DEALS
This company has major issues first they offer me a contract then Mispresent the deal inorder for you to take it, after the deal goes through which i waited for months as they could not process. Few month down the line they send a sim card with something totally different from what I was told . TRIED TO GET IN TOUCH WITH THEM IS A PROBLEM . THEY ARE MODERN DAY ********. OFFERING YOU CONTRACTS AND THEN YOU RECEIVE SOMETHING TOTALLY DIFFERENT FROM WHAT YOU WERE EXPLAINED. TOTAL MISREPRESENTATION BE VERY CAREFUL
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
18 Aug 2021, 11:27Hi Mohamed,
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124104
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124104
Regards,
The Mondo Team
Mondo's reply18 Aug 2021, 11:27
Official
Hi Mohamed,
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124104
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124104
Regards,
The Mondo Team
Mondo's replyOfficial
21 Sept 2021, 15:20Hi Mohamed,
Trust you are well.
As discussed with Mondo, please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 15:20
Official
Hi Mohamed,
Trust you are well.
As discussed with Mondo, please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an investigation has been logged to have the sale call recording assessed.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Sept 2021, 12:37Hi Mohamed,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply23 Sept 2021, 12:37
Official
Hi Mohamed,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Oct 2021, 14:33Hi Mohamed,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply19 Oct 2021, 14:33
Official
Hi Mohamed,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team