VZ
Vusi Z

1 reviews | Active since Oct 2019

10 Aug 2022, 14:35

Misrepresentation is a ****

On the 22 July 2022 I received the call from Mondo on behalf of Telkom. They offered a top up on top of my current contract with Telkom . I am currently paying R369 for a P smart and I am comfortable with that. The consultant sold me a Hisense and promised me that I will have to pay only R180 on top of my current contract for that phone . I asked him more than once and he kept confirming that the top up will only be R180. I waited for message to confirm the R180 debt order but instant I receive I received a debt order request of R369 not what we agreed on. I called Mondo and asked them what was happening they confirmed that the contract is for another R369 not R180 . I asked them to cancel that order because they have intentionally mislead me . up to this day I have not received the confirmation for the cancellation . Mondo is **** at it really hurts that these companies give them our confidential information. To misled the person to enter into a contract is **** . The contract is void .

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Replies (1)
Mondo
Mondo's reply10 Aug 2022, 14:46
Official
Good day  Vusi ,
 
Thank you for taking the time to write to us about your Telkom cancellation request. 
 
We sincerely apologize for the level of service you have received.
 
The application was cancelled on the  27th of July.

Should you require a new application, you may reapply online or at a Telkom store.

Your query will now be closed.
 
Your Case Number is:  RCO253956

Have a lovely day further. 
 
Regards,
 
The Mondo Team  

Best regards,