TM
THATO M

1 reviews | Active since May 2018

22 May 2018, 12:41

MISREPRESENTATION

Early this month I subscribed to a cellphone contract with Mondo, the package arrived, my sim was activated, I took an MTN 120 Package, which gives me 110 MTN airtime

The lady who assisted me with the application assured me several times that the airtime will be able to convert into data as I normally do on prepaid. And she even included this in her pitch.

I tried to buy data and lo and behold, it is not convertible to Data.

Can someone call me on ********** 870 to explain why this is the case. I generally do not like taking offers over the phone because things like this generally happen.

0
Replies (6)
Mondo
Mondo's reply22 May 2018, 14:32
Official

Good Day Thato Molefe

We apologies for the inconvenience that was caused.

As per conversation, we will make contact with you shortly.

Kind regards

Mondo Team

Best regards,

Mondo
Mondo's reply22 May 2018, 14:32
Official

Good Day Thato Molefe

We apologies for the inconvenience that was caused.

As per conversation, we will make contact with you shortly.

Kind regards

Mondo Team

Best regards,

Mondo
Mondo's reply22 May 2018, 14:32
Official

Good Day Thato Molefe

We apologies for the inconvenience that was caused.

As per conversation, we will make contact with you shortly.

Kind regards

Mondo Team

Best regards,

TM
THATO M's update22 May 2018, 17:31
Reviewer Update
please call as promised Kind Regards
TM
THATO M's update23 May 2018, 15:28
Reviewer Update
Good day please assist with callback, was on a call when you called, thanks. Still awaiting feedback on the investigation. You are also welcome to share your findings on my email **********
Mondo
Mondo's reply23 May 2018, 15:46
Official

Good Afternoon Mr Molefe

An investigation officer will contact you shortly

Regards

Mondo Team

Best regards,