MK
Michelle K

1 reviews | Active since Dec 2018

28 Feb 2019, 22:20

Misled/under false pretence

On the 26th of February, I was contacted by Nomfundu from Mondo Telecommunications ( ********** ), were a data deal of 40 GB for R199.00, as I was told that I was paying R244.00 for 2GB. This sounded great, I was told that I will not be paying R244.00 any longer, but only R199.00, I repeatedly confirmed whether is true and she confirmed that it was, that all I need to do is to link the new number to my active number, via my vodacom application on my phone and link the data to my main number. Still I was confused of how this could be possible, her Manageress, Ms Dlamini, when I asked her the same question after she asked me if the consultant was polite, after asking her the same question she handed the phone back to the consultant, once again I was told that I would not pay the R244.00, only the R199.00. I was off sick today and the sim card was delivered to my place of employment, fortunately I made a copy of my ID document and proof of residence. I contacted Vodacom and they advised me that it could not be done, as Nomfundu confirmed above and requested me to contact Mondo, which I did, spoke to Lennon Govender, explained him the above. He then informed me that it was a 24 month contract which I was told by her, that I would pay the R199.00 PM, plus the remainder of my current contact of R244.00. I requested him to cancel this order/contract, which he did submit to the Solution Experts, under ref no 1- ********** ********** , I cancelled same as I can not afford to pay for both contracts and was misled/under false pretence by Nomfundu, order number was 1- ********** ********** and quotation number 1- ********** ********** 1. I want to thank Lennon Govender for his great service, explaining in a proper manner and for his assistance. You are welcome to listen to your recording between myself and Nomfundu from Mondo Telecommunications. I am concerned how many people was ****med or caught out in this way. I await further confirmation that this contract is cancelled as Lennon Govender confirmed it will take up to 3 to 4 days. Thanking you, I will also post this on Mondo's website or e-mail to them.

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Replies (1)
Mondo
Mondo's reply07 Aug 2019, 16:43
Official
Good Day Michelle, 

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team

Best regards,