1 reviews | Active since Sept 2011
Misled into taking contract
<p>Two weeks ago (06 July 2017) I was phoned by a Mondo agent who promised me a TELKOM contract with 2 + 1 Gig of data and 3000 minutes TO ANY NETWORK. After enquiring a number of times about the legitimacy of the 3000 minutes offer to ANY NETWORK, the agent assured me that it is true.</p> <p> </p> <p>After getting the handset and the simcard I noticed that there were no minutes as promised. I then checked with TELKOM who confrmed that there were no free minutes and they advised me to enquire with MONDO. Mondo accepts that there was an error by their agent, but they still want me to pay for the phone which i refuse to. I offered to return everything but the say they wont accept the phone and I should pay for it.</p> <p> </p> <p>I came to realise that MONDO is A BIG ****.</p>
Good day Sam,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Sam,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Mondo contract ****.
Mondo made me take a contract by promising me false benefits, I complained and they did an investigation and found that their agent erred. They did not bother to contact me until I decided to phone them.
They acknowledged their error and offered me a R30 discount from the contract fee of R150. I rejected the discount and offered to return the phone and cancel the contract; after consulting with my partner I decided that maybe I should take the discount.
Surprise, surprise, MONDO now tells me that it was a lie. My question is, how many lies do I have to hear from MONDO.
I have now decided to return the handset which is going to cost me, unfortunately MONDO leaves me with no choice, but to take it on the chin.
Mondo contract ****.
Mondo made me take a contract by promising me false benefits, I complained and they did an investigation and found that their agent erred. They did not bother to contact me until I decided to phone them.
They acknowledged their error and offered me a R30 discount from the contract fee of R150. I rejected the discount and offered to return the phone and cancel the contract; after consulting with my partner I decided that maybe I should take the discount.
Surprise, surprise, MONDO now tells me that it was a lie. My question is, how many lies do I have to hear from MONDO.
I have now decided to return the handset which is going to cost me, unfortunately MONDO leaves me with no choice, but to take it on the chin.
Thanks to Kim from customer care who helped resolve the matter.
Thanks to Kim from customer care who helped resolve the matter.
Hello Sam, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Sam, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***