GS
Gaven S
1 reviews | Active since Jan 2016
10 Oct 2024, 11:29
Misled into agreeing to wrong contract
Was contacted by an online sales agent who **** about the package offer,ended up agreeing to a 24 month contract just to receive the wrong package.The dispute process is even worse,they then tell you that you cannot request the call log and can only be requested by a sales consultant which is absolute madness,don't deal with mondo,you'll regret it and waste your money
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
10 Oct 2024, 15:36 Hi Gaven, Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Regards, The Mondo Team
Mondo's reply10 Oct 2024, 15:36
Official
Hi Gaven, Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Regards, The Mondo Team
GS
Gaven S's updateReviewer Update
10 Oct 2024, 16:51I'm going to quote the feedback I got "Hi Gavin
Trust you are well.
The investigation conducted was not deemed in your favor, it was deemed invalid. However, I do see you were assisted by our inbound team regarding the cancellation. Should you have any further questions, please feel free to contact us.
Have a great day!
Kind regards,
The Mondo Team "
The recordings were never given to me and it's a legal requirement for it to be available to the customer for instances such as this,the treatment is very terrible
Trust you are well.
The investigation conducted was not deemed in your favor, it was deemed invalid. However, I do see you were assisted by our inbound team regarding the cancellation. Should you have any further questions, please feel free to contact us.
Have a great day!
Kind regards,
The Mondo Team "
The recordings were never given to me and it's a legal requirement for it to be available to the customer for instances such as this,the treatment is very terrible
GS
Gaven S's update10 Oct 2024, 16:51
Reviewer Update
I'm going to quote the feedback I got "Hi Gavin
Trust you are well.
The investigation conducted was not deemed in your favor, it was deemed invalid. However, I do see you were assisted by our inbound team regarding the cancellation. Should you have any further questions, please feel free to contact us.
Have a great day!
Kind regards,
The Mondo Team "
The recordings were never given to me and it's a legal requirement for it to be available to the customer for instances such as this,the treatment is very terrible
Trust you are well.
The investigation conducted was not deemed in your favor, it was deemed invalid. However, I do see you were assisted by our inbound team regarding the cancellation. Should you have any further questions, please feel free to contact us.
Have a great day!
Kind regards,
The Mondo Team "
The recordings were never given to me and it's a legal requirement for it to be available to the customer for instances such as this,the treatment is very terrible
GS
Gaven S's updateReviewer Update
14 Oct 2024, 11:20Just an update,today is the last day of the cooling off period of the contract and it looks like my cellphone number has been blocked so I can't cancel the contract,everytime I call customer care it days I've contacted then outside of business hours,please becareful,I'm sure all those reviews that you see here are bots,dont become a victim as well.
GS
Gaven S's update14 Oct 2024, 11:20
Reviewer Update
Just an update,today is the last day of the cooling off period of the contract and it looks like my cellphone number has been blocked so I can't cancel the contract,everytime I call customer care it days I've contacted then outside of business hours,please becareful,I'm sure all those reviews that you see here are bots,dont become a victim as well.
Mondo's replyOfficial
15 Oct 2024, 15:11Hi Gaven
Trust you are well.
I'm sorry for any inconvenience caused. As per our discussion today, should you acquire the call recording, please visit an MTN store and contact our inbound team.
Regards,
The Mondo Team
Trust you are well.
I'm sorry for any inconvenience caused. As per our discussion today, should you acquire the call recording, please visit an MTN store and contact our inbound team.
Regards,
The Mondo Team
Mondo's reply15 Oct 2024, 15:11
Official
Hi Gaven
Trust you are well.
I'm sorry for any inconvenience caused. As per our discussion today, should you acquire the call recording, please visit an MTN store and contact our inbound team.
Regards,
The Mondo Team
Trust you are well.
I'm sorry for any inconvenience caused. As per our discussion today, should you acquire the call recording, please visit an MTN store and contact our inbound team.
Regards,
The Mondo Team