WA
Willem A

1 reviews | Active since Oct 2020

06 Oct 2020, 20:18

Misled by Mondo - Mtn Contract

I took out a mtn cell phone contract via Mondo towards the end of the September 2020. The agreed package was 50gig anytime and 30gig night data (Sim only) for R299-00 per month. My Simcard was delivered on the 30 September 2020 and the Simcard was only activated on the 5thOctober 2020. I was so much disappointed when I register on mtn app to see that my pro-rata data was only 19 gig and that and amount of R698-30 was due end of October 2020. I phoned Mondo on *** several times the phone just ring. I am very upset Mondo who misled me taking out the about contract. I sent emails to both mtn and Mondo to cancel my contract with immediate effect and explain the cost of R698-30. A total ripp off.

0
Replies (5)
Mondo
Mondo's reply07 Oct 2020, 07:15
Official
Hi Willem, 

Our customer care team will be in contact with you. 

Regards 
The Mondo Team
Mondo
Mondo's reply09 Oct 2020, 16:04
Official
Hi Willem, 

Please note that your cancellation is still in progress.

Our team will keep you updated on the progress of this.

Regards 

The Mondo Team
WA
Willem A's update09 Oct 2020, 22:20
Reviewer Update
I hope it can be done speedily please.
Mondo
Mondo's reply10 Oct 2020, 08:18
Official
Hi Willem, 

Kindly note you have reached us outside of our operating hours. 
One of our consultants will contact you on Monday. 

Regards
The Mondo Team
Mondo
Mondo's reply19 Oct 2020, 11:28
Official
Hi Willem, 

As discussed with Kimona, please note that your cancellation is in progress .

We will keep you updated on the progress of this.

Regards 

The Mondo Team