FT
Faith T
1 reviews | Active since Aug 2015
30 Jan 2023, 17:57
MISLEADING THE PUBLIC
On 19/01/2023 at 14h39 I received a call from Rachel at Mondo, advising of a promotion running and me been selected. In the beginning I was reluctant to sign up or agree to anything (as I usually do), however after about 10/15 mins of chatting with Rachel, I learnt that even after accepting all that she (Mondo) was offering, my current premium WOULD NOT change! And this confirmed with Rachel at least 3 or 4 times, silly me right- like a sucker, I fell for it and signed up. Upon collection of my goods I called in to activate the contract and confirm everything that Rachel had promised, and low and behold- she ****. She deliberately mislead and ******* me into a sale. I confirmed with a call centre agent (after checking with Rachel 3 or 4 times) that my current premium would change as this new contract is in fact ADDITIONAL! On top of that, included in this promotion- is a r40k voucher. THIS IS ALL LIES! This voucher only offers discounts at selected partners!
Given this trickery @Mondo- I would to like listen to the recording of the call as I feel everything that Rachel PROMISED over that call is what Mondo is now liable of delivering on. Because; in the end- what has this application gone and done to my credit score- you've done an enquiry now for something I did not even want to begin with.
Your agents are pathetic and LIE their way to a sale! Where is the ethics and principles in that and what does that say about the company?
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
30 Jan 2023, 18:04Hi Faith ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO339934.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO339934.
Regards,
The Mondo Team
Mondo's reply30 Jan 2023, 18:04
Official
Hi Faith ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO339934.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO339934.
Regards,
The Mondo Team
Mondo's replyOfficial
08 Feb 2023, 11:50Good Day Faith,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply08 Feb 2023, 11:50
Official
Good Day Faith,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
FT
Faith T's updateReviewer Update
22 Feb 2023, 08:34Hi Mondo team,
I AM ABSOLUTELY LIVID! I received my statement and to my surprise there is a cancellation fee of a whopping r11 086.08- let that sink in!!!
Billed the same day this cancellation was processed!!! Seriously, what the actual f&*#!!! I called in yesterday (21/02/2023) at 11h09 and spoke to Trevet; he confirmed that there has been an application to waiver the amount and this was opened on the 01/02/2023 which is when the cancellation took place. How is it that from the 01st to NOW, NOBODY has bothered to action this?! The service from this company is mind blowing and clearly shows that you DO NOT HAVE THE CUSTOMER'S BEST INTEREST AT HEART! Trevet also advised that he and his manager escalated the matter to the credit department as URGENT. I NEED confirmation in writing that this has been actioned and that I WILL NOT be debited r11 086.08 come month-end and I will also need an updated statement.
What are you guys doing to my credit profile! First your agents lie, and now you company has the audacity to bill me r11 086.08 for something that was returned well within YOUR given 10 days cooling off period!
I AM ABSOLUTELY LIVID! I received my statement and to my surprise there is a cancellation fee of a whopping r11 086.08- let that sink in!!!
Billed the same day this cancellation was processed!!! Seriously, what the actual f&*#!!! I called in yesterday (21/02/2023) at 11h09 and spoke to Trevet; he confirmed that there has been an application to waiver the amount and this was opened on the 01/02/2023 which is when the cancellation took place. How is it that from the 01st to NOW, NOBODY has bothered to action this?! The service from this company is mind blowing and clearly shows that you DO NOT HAVE THE CUSTOMER'S BEST INTEREST AT HEART! Trevet also advised that he and his manager escalated the matter to the credit department as URGENT. I NEED confirmation in writing that this has been actioned and that I WILL NOT be debited r11 086.08 come month-end and I will also need an updated statement.
What are you guys doing to my credit profile! First your agents lie, and now you company has the audacity to bill me r11 086.08 for something that was returned well within YOUR given 10 days cooling off period!
FT
Faith T's update22 Feb 2023, 08:34
Reviewer Update
Hi Mondo team,
I AM ABSOLUTELY LIVID! I received my statement and to my surprise there is a cancellation fee of a whopping r11 086.08- let that sink in!!!
Billed the same day this cancellation was processed!!! Seriously, what the actual f&*#!!! I called in yesterday (21/02/2023) at 11h09 and spoke to Trevet; he confirmed that there has been an application to waiver the amount and this was opened on the 01/02/2023 which is when the cancellation took place. How is it that from the 01st to NOW, NOBODY has bothered to action this?! The service from this company is mind blowing and clearly shows that you DO NOT HAVE THE CUSTOMER'S BEST INTEREST AT HEART! Trevet also advised that he and his manager escalated the matter to the credit department as URGENT. I NEED confirmation in writing that this has been actioned and that I WILL NOT be debited r11 086.08 come month-end and I will also need an updated statement.
What are you guys doing to my credit profile! First your agents lie, and now you company has the audacity to bill me r11 086.08 for something that was returned well within YOUR given 10 days cooling off period!
I AM ABSOLUTELY LIVID! I received my statement and to my surprise there is a cancellation fee of a whopping r11 086.08- let that sink in!!!
Billed the same day this cancellation was processed!!! Seriously, what the actual f&*#!!! I called in yesterday (21/02/2023) at 11h09 and spoke to Trevet; he confirmed that there has been an application to waiver the amount and this was opened on the 01/02/2023 which is when the cancellation took place. How is it that from the 01st to NOW, NOBODY has bothered to action this?! The service from this company is mind blowing and clearly shows that you DO NOT HAVE THE CUSTOMER'S BEST INTEREST AT HEART! Trevet also advised that he and his manager escalated the matter to the credit department as URGENT. I NEED confirmation in writing that this has been actioned and that I WILL NOT be debited r11 086.08 come month-end and I will also need an updated statement.
What are you guys doing to my credit profile! First your agents lie, and now you company has the audacity to bill me r11 086.08 for something that was returned well within YOUR given 10 days cooling off period!
Mondo's replyOfficial
22 Feb 2023, 10:45Hi Faith,
Trust you are well.
Thank you for the above response.
We do apologize for the inconvenience caused.
Please note that an urgent credit request has been sent to the MTN Cancellations Team for assistance.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We do apologize for the inconvenience caused.
Please note that an urgent credit request has been sent to the MTN Cancellations Team for assistance.
Regards,
The Mondo Team
Mondo's reply22 Feb 2023, 10:45
Official
Hi Faith,
Trust you are well.
Thank you for the above response.
We do apologize for the inconvenience caused.
Please note that an urgent credit request has been sent to the MTN Cancellations Team for assistance.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We do apologize for the inconvenience caused.
Please note that an urgent credit request has been sent to the MTN Cancellations Team for assistance.
Regards,
The Mondo Team
FT
Faith T's updateReviewer Update
22 Feb 2023, 11:07As per my telecom with Trevet yesterday- he and his manager had already sent that urgent request though- what has now happened to the request from yesterday, why did you need to send in another urgent request? The feedback I am receiving is not good enough and is not harmonious with what your call centre agents are advising. I feel like the 'efforts' are duplicated instead of it been resolved.
I need to kept up to date with this please, as it is not a small amount in question here. I will check in again closer to COB if it has been actioned.
Regards,
Faith
I need to kept up to date with this please, as it is not a small amount in question here. I will check in again closer to COB if it has been actioned.
Regards,
Faith
FT
Faith T's update22 Feb 2023, 11:07
Reviewer Update
As per my telecom with Trevet yesterday- he and his manager had already sent that urgent request though- what has now happened to the request from yesterday, why did you need to send in another urgent request? The feedback I am receiving is not good enough and is not harmonious with what your call centre agents are advising. I feel like the 'efforts' are duplicated instead of it been resolved.
I need to kept up to date with this please, as it is not a small amount in question here. I will check in again closer to COB if it has been actioned.
Regards,
Faith
I need to kept up to date with this please, as it is not a small amount in question here. I will check in again closer to COB if it has been actioned.
Regards,
Faith
Mondo's replyOfficial
22 Feb 2023, 11:30Hi Faith,
Trust you are well.
Please note that MTN has confirmed that the credit has been passed to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number - MC***
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has confirmed that the credit has been passed to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number - MC***
Regards,
The Mondo Team
Mondo's reply22 Feb 2023, 11:30
Official
Hi Faith,
Trust you are well.
Please note that MTN has confirmed that the credit has been passed to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number - MC***
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has confirmed that the credit has been passed to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number - MC***
Regards,
The Mondo Team
FT
Faith T's updateReviewer Update
22 Feb 2023, 15:30Hi there,
I've just called and spoken to Dinesh (22/02/2023 @ 15h03) whilst the credit was passed for r12 thousand some odd (thank you), it seems as if you had credited my account short with about r60.00. And this confirmed as I will be debited r475.97 instead of my usual r415.00.
I don't want to be crying over r60.00, but it is the principle here. Why am I paying r60.00 for your mistakes- it's not right. Also whilst chatting to Dinesh- he hardly gave me a chance to speak and if he had done so, maybe he could have resolved this for me instead of sending me to MTN for correction.
The ref number provided by MTN for the shortage of the credit passed on my account is: ***.
I would love to let r60.00 just slide as I'm tired of the back and forth but what happens next month and the month thereafter. Please sort this out once and for all!
I've just called and spoken to Dinesh (22/02/2023 @ 15h03) whilst the credit was passed for r12 thousand some odd (thank you), it seems as if you had credited my account short with about r60.00. And this confirmed as I will be debited r475.97 instead of my usual r415.00.
I don't want to be crying over r60.00, but it is the principle here. Why am I paying r60.00 for your mistakes- it's not right. Also whilst chatting to Dinesh- he hardly gave me a chance to speak and if he had done so, maybe he could have resolved this for me instead of sending me to MTN for correction.
The ref number provided by MTN for the shortage of the credit passed on my account is: ***.
I would love to let r60.00 just slide as I'm tired of the back and forth but what happens next month and the month thereafter. Please sort this out once and for all!
FT
Faith T's update22 Feb 2023, 15:30
Reviewer Update
Hi there,
I've just called and spoken to Dinesh (22/02/2023 @ 15h03) whilst the credit was passed for r12 thousand some odd (thank you), it seems as if you had credited my account short with about r60.00. And this confirmed as I will be debited r475.97 instead of my usual r415.00.
I don't want to be crying over r60.00, but it is the principle here. Why am I paying r60.00 for your mistakes- it's not right. Also whilst chatting to Dinesh- he hardly gave me a chance to speak and if he had done so, maybe he could have resolved this for me instead of sending me to MTN for correction.
The ref number provided by MTN for the shortage of the credit passed on my account is: ***.
I would love to let r60.00 just slide as I'm tired of the back and forth but what happens next month and the month thereafter. Please sort this out once and for all!
I've just called and spoken to Dinesh (22/02/2023 @ 15h03) whilst the credit was passed for r12 thousand some odd (thank you), it seems as if you had credited my account short with about r60.00. And this confirmed as I will be debited r475.97 instead of my usual r415.00.
I don't want to be crying over r60.00, but it is the principle here. Why am I paying r60.00 for your mistakes- it's not right. Also whilst chatting to Dinesh- he hardly gave me a chance to speak and if he had done so, maybe he could have resolved this for me instead of sending me to MTN for correction.
The ref number provided by MTN for the shortage of the credit passed on my account is: ***.
I would love to let r60.00 just slide as I'm tired of the back and forth but what happens next month and the month thereafter. Please sort this out once and for all!
Mondo's replyOfficial
29 Mar 2023, 09:54Hi Faith,
Trust you are well.
Please note that MTN has confirmed that all credit that was due to you, was passed to your MTN account.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has confirmed that all credit that was due to you, was passed to your MTN account.
Regards,
The Mondo Team
Mondo's reply29 Mar 2023, 09:54
Official
Hi Faith,
Trust you are well.
Please note that MTN has confirmed that all credit that was due to you, was passed to your MTN account.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has confirmed that all credit that was due to you, was passed to your MTN account.
Regards,
The Mondo Team