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strinivasen G

1 reviews | Active since Aug 2011

03 Aug 2015, 21:30

Misleading the public

I was contacted by Mondo, an authorised Telkom agent. The call centre agent said that I would receive 14 gigs of data for R89 a month. He said that 10 gigs would be anytime plus 1 gig bonus data. The 3 gig would be between midnight to seven. I had taken the contract over the phone and received the product on the 29/07/2015. I was contacted on the 30th to activate line. It was at this time the agent told me that I only got 1 gig during the day and 3 gigs at night. the other 10gigs were only in Telkom WIFI area. I asked agent to stop the activation of the account. On the 31st I contacted Mondo call centre and spent 20 min on the line while the call centre agent shiaistha could not find my details. I asked to speak to her supervisor and was still on hold for an unreasonable amount of time. I contacted them again and this time the same agent was able to cancel the contract but I had to contact Telkom to cancel the line according to her. I went into a Telkom direct store and was told that the line was activated on the 31st and they would try to cancel the line. I have now received an invoice from Telkom for R120 for services I did not want. Poor form by mondo and telkom

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Replies (1)
Mondo
Mondo's reply04 Aug 2015, 08:40
Official
Hello s***4,

Thank you for raising your query with Mondo.

As per our telephonic discussion today, kindly note that we are investigating your query and will revert with feedback shortly.

Please do not hesitate to contact us should you have any further queries

Kind Regards
Mondo Customer Care
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