Misleading Sales Tactics and Shocking Service from Mondo – I Want This Contract Cancelled!

I app**** online for a cellphone contract through Mondo, and since then, I’ve been bombarded with non-stop calls. I finally answered one on the 15th of September 2025, and the sales agent was overly enthusiastic, claiming he had “a great deal” for me. I was told I didn’t qualify for the phone I app**** for but did qualify for a new phone on the market called the “Spectra”.

The agent hyped up the phone, saying it had 256GB storage, 12GB RAM, a 108MP camera, and more. Based on these specs, I assumed it was a decent phone and agreed to the terms. He also promised to email me the full contract and phone details, which never happened.

When I did my own research, I found out this “Spectra” phone is a cheap entry-level device worth around R1400. Yet, I’m being charged R535/month for 12 months — that’s over R6000 for a phone that’s not even worth a quarter of that! This is complete misrepresentation.

I called on the 18th of September to cancel — they said the matter would be escalated. I called again on the 19th and 22nd, only to hear the same story.They never call you back, they keep you on hold for ages, and no one seems to actually resolve anything.

Despite all my calls and cancellation attempts, the phone was still delivered on the 23rd of September! I called again, and again they said it would be “escalated.” Nothing has happened.

This is disgusting service. I feel like I’ve been ******* into a contract for a cheap, useless phone under the illusion that it was something high-end. Mondo’s sales tactics are misleading, and their customer service is practically non-existent.

I am demanding the immediate cancellation of this contract, the collection of the phone, and written confirmation that I will not be charged for anything.

If this is not resolved ASAP, I will be escalating this further to the Consumer Goods and Services Ombud and the National Consumer Commission.

Sort this out!