FF
Faizel F

1 reviews | Active since Mar 2009

11 Apr 2019, 14:59

Misleading Sales Pitch

An agent S Govender contacted me on 13 March to offer me upgrades on my existing Vodacom lines. The amounts now showing on my statement is more than what we spoke about. I lodged a complaint and the feedback I got was that the agent was correct because he mentioned R149 plus VAS (the other contract was R99 plus VAS). What exactly is VAS? That is nowhere to be seen on my statement these are data contracts I don't need to have caller line identity and the like. I clearly recall him telling me: "for only R9 more you will be getting 5gb of data (I was paying R90 for 1gb previously). I therefore expected to be paying R99. Now if he said: "for only R9 plus VAS more than what you're currently paying...", then it's a different case. You are blatant *****! You are selling by dishonest means and the entire sales pitch is predicated on incorrect facts and misleading information. I wonder if Vodacom knows about this sly behavior by their so-called "trade partner"?

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Replies (5)
Mondo
Mondo's reply11 Apr 2019, 15:02
Official
Good day Faizel,

Thank you for raising your query with us. 

Due to privacy settings we are unable to view your contact details.

Please can you email your full details to *** as we would like to have your query resolved ASAP.

We sincerely apologize for the inconvenience caused to you.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply15 Apr 2019, 12:19
Official
Good Day  Faizel, Kindly note that we have attempted contacting you regarding the above matter however, we haven't been successful.  Please respond to our mail in order to schedule a callback for your query.  Kind Regards,  Mondo Team
Mondo
Mondo's reply17 Apr 2019, 16:52
Official
Good Day Faizel, 

Thank you very much for providing us with the required documents.

We are currently looking into this and will provide you with an update within 24 hours.
 Kind Regards,  Mondo Team
Mondo
Mondo's reply24 Apr 2019, 16:50
Official
Good Day Faizel, 

As discussed with Kimona, we have submitted your information to our finance team for you to be compensated.

You should receive this by 26-04-2019.

We will be in contact with you to verify when the finds go into your account.
 Kind Regards,  Mondo Team 
Mondo
Mondo's reply06 May 2019, 16:41
Official
Good Day Faizel, 

Please note that you have been successfully credited and your query is now resolved.

Should you have any further queries please call us.

Kind Regards,  Mondo Team