Misleading Sales, Missing Call Recordings, No Accountability – Now Affecting My Credit Score

My experience with Mondo Mobile has been one of the worst customer service and sales processes I have ever encountered.

From the very beginning, I was misinformed by a Mondo agent regarding the contract costs. I was told I only needed to make one upfront payment and thereafter the monthly fee would be R269. This information was false and incomplete.

When I requested the call recording (multiple times), I was told I must wait until invoices are available — which makes absolutely no sense. The recording should be available regardless of billing cycles.

The incorrect contract setup, lack of disclosure, and misinformation led to billing problems that MTN and Mondo have failed to resolve for over a year.

I have done the following with no success:

Requested the call recording multiple times

Sent multiple emails

Escalated the matter

Spoke to a Mondo team lead

Tried returning the router

Followed up repeatedly

Still — nothing has been fixed.

What makes this worse?

Because Mondo failed to correctly process this dispute from the start, my MTN account is now incorrectly marked negatively on my credit profile, and this is directly affecting my financial standing.

I have been trying to resolve this since month 1 of signing up, and yet I am still being ignored, pushed around, and fed excuses.

This has gone beyond poor service — it is now negligence that is causing actual harm to my credit and my financial reputation.

I want the following immediately:

The full call recording

A proper investigation

Correction of all billing errors

Removal of the negative credit listing that Mondo and MTN caused

This has been going on far too long and needs urgent intervention from senior management.