DK
Dean K

1 reviews | Active since Mar 2016

01 Mar 2016, 09:38

MISLEADING SALES/FALSE PROMISES

One of BuyMondo's sales consultants gave me a call regarding a 2GB package with a tablet. I was advised by their consultant that instead of having the R99 for 500MB that I had at that point they can offer me the 2GB package with a tablet for R119 per month and simply transfer the 2GB offer to my cell phone. After making sure with the consultant numerous times that I was able to transfer the 2GB data from the tablet to my cell phone, she told me that I could do it and I took the package on the basis that OI can transfer the data. I received the package yesterday (29-02-2016) and upon activating it I was informed by Vodacom that I can not transfer the 2GB data offer to my cell phone. This is misleading sales and I would like to cancel my contract immediately.

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Replies (2)
Mondo
Mondo's reply01 Mar 2016, 09:58
Official
Hello deandk31,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
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Mondo
Mondo's reply14 May 2016, 10:49
Official
Hello deandk31, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***