LH
Lolitta H
1 reviews | Active since Jul 2021
06 Jul 2021, 16:05
Misleading sales
Mondo consultants are very misleading.. I received a call from a consultant selling an MTN sim deal offer for only R99 per month which offered 12GIGS of data and that deal was to good to be true .. Upon enquiring with MTN what the deal entails after the data delpeted within 3 days i came to the realization that it was not anytime data but rather the data as split into daytime and nighttime data .. I have called MTN on a number of occasions and Mondo to cancel the deal as I was told that I could do so within 10day of delivery and not pay any cancelation fees .. Between the MTN call center and Mondo agents I don't know who is more ***********.. MTN and Mondo ,I want to cancel this SIM only deal
Helpful (0)
Replies (15)0
Replies (15)
Mondo's replyOfficial
06 Jul 2021, 16:13Hi Lolitta,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126973
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126973
Regards,
The Mondo Team
Mondo's reply06 Jul 2021, 16:13
Official
Hi Lolitta,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126973
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO126973
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jul 2021, 10:22Hi Lolitta,
Trust you are well.
Please note that as per your telephonic discussion with Nicole, an investigation has been logged to have the sales call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that as per your telephonic discussion with Nicole, an investigation has been logged to have the sales call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 10:22
Official
Hi Lolitta,
Trust you are well.
Please note that as per your telephonic discussion with Nicole, an investigation has been logged to have the sales call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that as per your telephonic discussion with Nicole, an investigation has been logged to have the sales call recording assessed.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jul 2021, 14:45Hi Lolitta,
Trust you are well.
Please note that your investigation has been deemed Valid, therefore, a cancellation has been sent to MTN.
Kindly note that we will keep you updated of the progress of this cancellation request.
Regards,
The Mondo Team
Trust you are well.
Please note that your investigation has been deemed Valid, therefore, a cancellation has been sent to MTN.
Kindly note that we will keep you updated of the progress of this cancellation request.
Regards,
The Mondo Team
Mondo's reply07 Jul 2021, 14:45
Official
Hi Lolitta,
Trust you are well.
Please note that your investigation has been deemed Valid, therefore, a cancellation has been sent to MTN.
Kindly note that we will keep you updated of the progress of this cancellation request.
Regards,
The Mondo Team
Trust you are well.
Please note that your investigation has been deemed Valid, therefore, a cancellation has been sent to MTN.
Kindly note that we will keep you updated of the progress of this cancellation request.
Regards,
The Mondo Team
LH
Lolitta H's updateReviewer Update
22 Jul 2021, 21:54Hi Mondo Team ,I have to date not received any feedback nor communication from your team ..What seems to be the delay
LH
Lolitta H's update22 Jul 2021, 21:54
Reviewer Update
Hi Mondo Team ,I have to date not received any feedback nor communication from your team ..What seems to be the delay
Mondo's replyOfficial
23 Jul 2021, 09:03Hi Lolitta,
Trust you are well.
Please note that your MTN cancellation is in progress.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply23 Jul 2021, 09:03
Official
Hi Lolitta,
Trust you are well.
Please note that your MTN cancellation is in progress.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in progress.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
LH
Lolitta H's updateReviewer Update
25 Jul 2021, 00:07Good day thanks for the response and I would like a refund as well for the amount deducted from my account ..
LH
Lolitta H's update25 Jul 2021, 00:07
Reviewer Update
Good day thanks for the response and I would like a refund as well for the amount deducted from my account ..
Mondo's replyOfficial
26 Jul 2021, 08:29Good day,
Please note that refund will be done, once cancellation is complete.
Regards,
The Mondo Team
Please note that refund will be done, once cancellation is complete.
Regards,
The Mondo Team
Mondo's reply26 Jul 2021, 08:29
Official
Good day,
Please note that refund will be done, once cancellation is complete.
Regards,
The Mondo Team
Please note that refund will be done, once cancellation is complete.
Regards,
The Mondo Team
LH
Lolitta H's updateReviewer Update
06 Aug 2021, 09:17Hi Mondo, it's been weeks ago since I last received feedback about the cancelation of the contract and the refund for the funds which was debited from my account .. When will I receive feedback.
LH
Lolitta H's update06 Aug 2021, 09:17
Reviewer Update
Hi Mondo, it's been weeks ago since I last received feedback about the cancelation of the contract and the refund for the funds which was debited from my account .. When will I receive feedback.
Mondo's replyOfficial
06 Aug 2021, 10:19Hi Lolitta,
We sincerely apologize for the delay in feedback.
Please note that your cancellation is still in progress.
Our team has escalated this to MTN to prioritize.
Regards,
The Mondo Team
We sincerely apologize for the delay in feedback.
Please note that your cancellation is still in progress.
Our team has escalated this to MTN to prioritize.
Regards,
The Mondo Team
Mondo's reply06 Aug 2021, 10:19
Official
Hi Lolitta,
We sincerely apologize for the delay in feedback.
Please note that your cancellation is still in progress.
Our team has escalated this to MTN to prioritize.
Regards,
The Mondo Team
We sincerely apologize for the delay in feedback.
Please note that your cancellation is still in progress.
Our team has escalated this to MTN to prioritize.
Regards,
The Mondo Team
LH
Lolitta H's updateReviewer Update
18 Aug 2021, 09:00Hi team Mondo ,to my surprise the MTN contract has still not been canceled, I just received billing from MTN .. Please advise when the cancelation will be finalized as this matter has been dragging for over a month now and I also need my refund .. Please advise ,otherwise I'll have to take legal action.
LH
Lolitta H's update18 Aug 2021, 09:00
Reviewer Update
Hi team Mondo ,to my surprise the MTN contract has still not been canceled, I just received billing from MTN .. Please advise when the cancelation will be finalized as this matter has been dragging for over a month now and I also need my refund .. Please advise ,otherwise I'll have to take legal action.
Mondo's replyOfficial
18 Aug 2021, 16:23Hi Lolitta,
Trust you are well.
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply18 Aug 2021, 16:23
Official
Hi Lolitta,
Trust you are well.
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Kindly note that your MTN cancellation is in progress.
Our team is working around the clock in order to complete your cancellation.
We do apologize for the delay.
Regards,
The Mondo Team
LH
Lolitta H's updateReviewer Update
23 Aug 2021, 23:28Hi Mondo ,how can the cancelation be in progress when MTN attempted to debit funds from my account.. Why has the product not been canceled and why has my refund not been processed.
LH
Lolitta H's update23 Aug 2021, 23:28
Reviewer Update
Hi Mondo ,how can the cancelation be in progress when MTN attempted to debit funds from my account.. Why has the product not been canceled and why has my refund not been processed.
Mondo's replyOfficial
24 Aug 2021, 09:21Hi Lolitta,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your MTN cancellation has been done.
Kindly note that once we receive the relevant documentation, a refund request will be submitted.
Regards,
The Mondo Team
Mondo's reply24 Aug 2021, 09:21
Official
Hi Lolitta,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your MTN cancellation has been done.
Kindly note that once we receive the relevant documentation, a refund request will be submitted.
Regards,
The Mondo Team
Mondo's replyOfficial
10 Sept 2021, 14:19Hi Lolitta,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply10 Sept 2021, 14:19
Official
Hi Lolitta,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Sept 2021, 14:54 Hi Lolitta,
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Should MTN charge you for the line, kindly forward us the MTN invoice and your bank statement which only reflects the deduction from MTN.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Should MTN charge you for the line, kindly forward us the MTN invoice and your bank statement which only reflects the deduction from MTN.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 14:54
Official
Hi Lolitta,
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Should MTN charge you for the line, kindly forward us the MTN invoice and your bank statement which only reflects the deduction from MTN.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, we have found that you have received your credit.
Should MTN charge you for the line, kindly forward us the MTN invoice and your bank statement which only reflects the deduction from MTN.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team