Misleading sales and lies

<p>I received a call from Mondo Customer service, selling Telkom mobile products. The Agent Semangele Gumede pitched a cellphone contract which i advised her that i do not need it, however i need a data contract. she advised me that they also have Data contract, she then enquired to someone about it, leading to Letsi Moutaung taking over the call, she advised me that they have 15Gig plus Router deal, at R199 for 24 Months, she further indicated that the 15 Gig is made of 10Gig anytime and 5Gig Night Suft, this night surf start at 12:00 mid night until 07:00am.<br />During this sale call, she mentioned the 15Gig offer multiple times, after which i agreed and took the deal, she then asked me to hold for her supervisor, a supevisor Ronel took over to confirm if i understand the terms and condiction and the product deal i am taking which she mentioned 15Gig.</p> <p>Mondo customer service, deducted R149 from my account as we agreed for delivery of the Router and Sim card. The contract was activated on the 04th November 2016, when i got home i went to access telkom mobile online to check the data allocated, and i only saw 5Gig, and i further checked the deal name, and it showed that it was 5 Gig contract anytime and 5Gig night surf. It then sent them an email same day and had not got any respond or acknowledgement of such email.</p> <p>On the 05 November 2016 i went to Telkom mobile and enquired and they advised me that the contract is for 5Gig anytime, and 5Gig night surf.</p> <p>On the 07 November 2016, i called Mondo customer service on ********** 888 at about 08:05 in the morning. I lodged my query with the agent, unfortunately i could not remember the name, however she gave me reference number 66560 and advised me that it takes between 3 to 5 working days, by then someone would have contacted me, she further indicated that they will extract the call listen to it in order to determine if i was mislead or not.</p> <p>On the 11 November, afternoon i called the call center and spoke to Kirti and she advised me that i will receive feedback between 7 to day working days, i gave her the benefit of the doubt.</p> <p>on the 18 November 2016, which is the 10th working day, i called the call center in the afternoon, i was then told that it takes 21 working days, i then requested to speak to a Manager, after sometime of holding a gentleman took the call and he then tells me that my query was a cancellation query, which refuted, and told him that i queried why am i given a different product other the one which was sold to me on the call. he then advise me that he will send the query to their ***** investigator.</p> <p>I am of the view that Mondo Customer service, a Telkom of Agent is doing everything in their power to buy time and they have intentional mislead me, by the way i also advised them that i have a call recording on my cellphone.</p>