1 reviews | Active since Apr 2017

18 Apr 2017, 13:33

Misleading people

<p>On the 11 April 2017 I received a call from Mondi Mobile selling me a 2g data promo , he promised me a free Wi-Fi router with a sim card that would have my data and airtime on it , he also advised me that i could used "my number" as a second number as it was a dual sim card phone. When i received my package i had NO WIFI ROUTER and TWO SIM CARDS. I called Mondi Mobile asking them to please explain why i had two sims and why i had no Wi-Fi router....the consultant then advised me that she HAD NO RECORD OF THE CALL BEEN MADE TO ME. My advise to anybody who gets a call from this service provider to just not waste your time and move to another network...its not the first time i had this problem with VODACOM and i cant wait to port my number to a better cheaper more reliable network.</p>

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Replies (2)
Mondo
Mondo's reply18 Apr 2017, 18:26
Official

Good day Divvish,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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Mondo
Mondo's reply21 Apr 2017, 09:30
Official

Hello Divvish. As per your discussion with Kimona and Bavisha, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***