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Girly M

1 reviews | Active since Sept 2017

16 Jan 2020, 04:42

Misleading information to lead customer to renew contract

I was called to do an upgrade on an existing contract. Then months after the router was delivered they deducted more than R600 for activation. I was told I would only pay R250 per month however, I am charged more than R400 per month. This is not what I signed up for and it is a huge inconvenience to my finances.

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Replies (3)
Mondo
Mondo's reply16 Jan 2020, 08:52
Official
Good Day Girly,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply16 Jan 2020, 11:06
Official
Good Day Girly, 

Please note that we have attempted contacting you with no success.

Kindly respond to our email to advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply21 Jan 2020, 16:44
Official
Good Day Girly, 

Please note that the account holder's contract has been successfully cancelled and the query is resolved.

Should the account holder have any further queries please feel free to call us on ***.

Kind Regards, 

Mondo Team